Verification of Employment Coordinator in Altamonte Springs, FL at Adventist Health System Corporate Office

Date Posted: 9/12/2018

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Human Resources
  • Travel
  • Shift
  • AHS Zone
    2-Legacy System
  • Organization
    Adventist Health System Corporate Office

Job Description

If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!

We are currently seeking qualified candidates for a Verification of Employment Coordinator position that will be based in our HR Shared Services Contact Center department.  This position is based in Altamonte Springs, FL.

The Employment Verification Specialist is responsible for processing routine Verification of employment HR transactions including, but not limited to verify employment history and financial information for present and past employees.

The VOE Coordinator will review and process Federal/State aid applications, Social Services Organization, Mortgage entities. Providing verification of employment timely by utilizing multiple systems to ensure accuracy and compliance with federal regulation as well as AHS policies.  Is also responsible for updating and documenting case under the employee record.

Recommends, and drafts new Standard Operating Procedures, as well as complete revisions to existing employment verification SOP’s in partnership with HR Leadership. Collaborate frequently with members of various departments including but not limited to Payroll, Benefits, Leave of Absence, Employee Relations and Time and Attendance in providing information and technical guidance to employees in areas of assigned Human Resources responsibilities regarding processes, procedures and program requirements. 

Specific job duties include:

  • Scans, indexes, and classifies employee verification documentation utilizing imaging software for retention in electronic employee files
  • Enters data into the Human Capital Management system as required
  • Perform basic administration processing and approval of transactions, data input and verification of required documentation.
  • Investigates and researches employee records including histories, financials and time sheets for the purpose of accurate and efficient employee verification requests.
  • Make any required follow up phone calls and conduct additional research as necessary to proactively understand areas of concern or improvement in Verification of Employment information
  • Supports a high volume of inbound employee and vendor inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
  • Highlight, identify and resolve any discrepancies with statements provided by the Work Number for employees and vendors for this to be rectified efficiently and effectively.
  • Anticipate future needs by explaining/ suggesting/ providing additional information that employees or vendors may require
  • Demonstrates patience and ability to remain professional under stressful situations
  • Provides expert level support for Human Resource operations including PeopleSoft, Destiny and Lawson and other non-system related issues with minimal hand-offs and escalations.
  • Opens cases, process employment / income verification requests, and owns cases through to resolution
  • Responsible for delivering superior customer service to employees and vendors who contact the call center
  • Help achieve key objectives as well as Service Level Agreements with each case (SLA)
  • Keeps management advised of potential problem areas and makes recommendations for efficiencies and solutions
  • Ensures employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information
  • Participates in activities designed to improve employee satisfaction
  • Maintains and builds relationships with other users of the PeopleSoft system and displays superior services to employees, vendors and department staff with excellent interpersonal skills
  • Uses procedures, policies, knowledge database, and other reference materials to assist in answering customer inquiries
  • Escalates and follows through on cross-functional issues properly and in a timely manner
  • Maintains a working knowledge of hospital Human Resource Department process, Finance processes as it relates to Payroll and Time and Attendance
  • Undersake operational tasks to support the wider team

Knowledge and Skill Requirements:   

  • General HR knowledge


Education Requirements:

  • Associate’s degree or three years of related field experience required or completion of the Adventist Health System Human Resources internship program required
If this position sounds like a great match for your skills set and experience, please apply online today!

Position Location:  
Job:  Human Resources
Organization:  Adventist Health System Corporate Office
Primary Location:  US-FL-Altamonte Springs
Schedule:  Full-time
Shift:  Day
Job Level:  Entry Level
Education Level:  Associate's Degree
Travel:  No
Job Posting:  Sep 12, 2018, 2:10:10 PM

Location | Organization | Category | Job Function