Training Analyst - Athena and Quality Improvement at AdventHealth

Date Posted: 6/21/2019

Job Snapshot

  • Job Schedule
  • Location:
    Killeen, TX
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Travel
    Yes, 50 % of the Time
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Medical Group Central Texas

Job Description


Training Analyst – Athena   AdventHealth Central Texas

Location Address: 2201 S Clear Creek Rd., Killeen, TX  76549

Top Reasons to Work At AdventHealth Central Texas, Killeen, TX

  • Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.
  • Award winning facility with opportunities to grow both professionally and personally working with great individuals, part of a bigger team that continues to build a world-class culture where you become family.
  • Extraordinary benefits to include tuition reimbursement and on-campus classes.
  • Cost of living is 20 percent lower than the national average
  • Largest school district in the area, with more than 50 elementary, middle, high school, and specialized campuses to choose from
  • Surrounded close to Ft. Hood, Copperas Cove, to Belton and Lampasas with plenty of restaurants, shopping and other family fun events.
  • Miles of scenic trails and parks available for recreational activity

Work Hours/Shift:

Full Time – Days

Some Regional Travel

You Will Be Responsible For:

•               Support the training efforts related to athenahealth, other software applications, and continuing education training across the medical group.

•               Work in cooperation with the Physician Enterprise Practice Performance team to deliver highly effective training to all levels of end users. 

•               Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.

•               Deliver individual, small group, and large group training for both new and existing users including physicians, advanced practice providers, clinical support staff, front office staff, and professional/managerial staff.  This includes classroom training, demonstrations, on-the-job training, recorded webinars, meetings, conferences, and workshops.

•               Deliver effective functionality and work flow training to end users.

•               Coordinate training programs and ensure proper training materials are available prior to and during training.

•               Assist in performing learning needs analysis and modify training plan as needed to ensure success of the training. Tailor training delivery based on the specific style of the adult learner to achieve the desired comprehension and proficiency.  

•               Regularly assess the training needs of end users through on-site visits, job and process analyses, surveys, adoption metric audits, and quality improvement metric audits

•               Identify skills or knowledge gaps that need to be addressed and collaboratively devise and deploy the most appropriate training and education strategies to resolve these gaps

•               Identify and effectively communicate any potential barriers, risks or delays as it pertains to training and the overall learning plan/strategy including challenges related to logistics, change management, user skill sets, available tools, etc.

•               Collaboratively monitor and evaluate the training and education programs’ effectiveness and success periodically to recommend and participate in the development and implementation of ongoing improvements.

•               Assess training program and instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.

•               Maintain and enhance a keen understanding of adult learning, training and education trends, developments and best practices through education, reading, workshop attendance, etc.

•               Facilitate communications to end users with updates and changes in functionality and work flow.

•               Implement process audits to evaluate system adoption and work flow standards and efficiencies and report findings and recommendations to the medical group, Physician Enterprise, and AIT teams.

•               Identify opportunities to improvement measurement of and compliance with outcome metrics to focus on provider wellbeing, staff satisfaction, consumer engagement and satisfaction, and financial performance.

•               Serve as a resource person and role model to aid in the learning process.

•               Serve as a liaison between the medical groups and Physician Enterprise and Adventist Information Technology (AIT) teams.

•               Identify significant process issues, share findings with medical group leadership and Physician Enterprise and AIT teams to improve future training materials, education methods, and monitoring tools and metrics.

•               Collaboratively define and communicate best practice work flows and system use by clinical and non-clinical physician practice users.

•               Facilitate assessment of work flow processes before, during, and after system implementation.

•               Adhere to the AHS Corporate Compliance Plan, to the rules and regulations of all applicable local, state, and federal agencies, and to the standards of all accrediting bodies.

•               Maintain policies and procedures related to the clinical information system.

•               Working hours are full time; Monday – Friday, occasional weekends may be required. 


What You Will Need:

•  High School graduate required

•  3+ years training experience in a healthcare environment

•  2+ years physician practice operations experience

•  Athena experience preferred

•  Quality experience preferred

•  Experience in adult learner education/teaching preferred

• Experience with process improvement methods and tools, e.g., Lean Six Sigma

Job Summary:

The Physician Enterprise Training Analyst is responsible for implementing the clinical, revenue cycle, and practice operations training strategies for the Physician Enterprise as well as helping to assess their outcomes.  The Analyst will collaborate with the Training Delivery Manager for the region as well as medical group leadership to identify, assess, prioritize, and address training and development needs among physician practice end users and carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within the Physician Enterprise practices and medical groups.  The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance against and compliance with specific training plan goals and targets. 

The Analyst will collaborate with the Physician Enterprise Practice Performance team to ensure that training content is developed and constantly refined to improve outcomes, and to ensure that the training that is delivered supports the process improvement and optimization targets identified by the Practice Performance Consultants and Manager.  The Analyst will have a dual reporting relationship to medical group leadership and the Physician Enterprise Training Delivery Manager for the region, and as such the Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other members of the Physician Enterprise Practice Performance team.  The Analyst will collaborate with clinical, financial, operations, and access team representatives to ensure the designed training strategies and education programs support best practice work flows.

Successful Analyst candidates will be required to pass an athenaCollector and athenaClinicals competency and instruction test within 3 months of hire and at least annually thereafter; the test will evaluate both the functional/technical aspects of the athenaNet system as well as process and operations knowledge based on Physician Enterprise standards, policies and procedures.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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