Telecom / Switchboard Specialist - PT/Day (32 sch. hrs. Wkends) at AdventHealth

Date Posted: 8/2/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Tampa

Job Description

Telecom/ Switchboard Specialist -PT/ day ( 32 Hrs+ Wkends)
 Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
  • Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
You will be responsible for:
  • Patient First Service Management Standards of Excellence.
  • Meet call standards.
  • Uses the Public Address System according to hospital procedures.
  • Answers incoming calls and transfers as needed following switchboard call processing procedures.
  • Attend all scheduled staff meetings.
  • Adheres to hospital's IPP on clocking in and clocking out according to hospital standards.
  • Responds quickly and accurately to all Codes following proper procedures.

hat will you need?
  • Knowledge of switchboard operations.
  • Ability and willingness to work independently as well as in a team environment.
  • Ability to work and respond to a stressful environment.
  • Ability and willingness to adapt to change.
  • Ability to work a flexible work shift to include nights, weekends, and holidays.
  • Basic computer knowledge/awareness.
  • Complies with the Employee Code of Conduct.
  • Demonstrates compliance with all federal, state and local laws; rules and government.
  • Verbalizes understanding of reporting process of any actual or perceived violation.
  • Recognizes incidents as defined and described in the Hospital’s Institutional Policies and Procedures.
  • Understands the method and reasoning for reporting incidents.
  • Demonstrates ability to complete the Hospital’s Incident Report Form.
  • Assists others in recognizing and reducing risk within the department or other areas of the Hospital.
  • Demonstrates effective communication skills with all team members, patients and families.
  • Maintains satisfactory participation and attendance at required and non-required meetings and staff development programs.
  • Promotes evidence of adherence to the hospital confidentiality policy.
  • High school graduate or equivalent.
  • Two (2) years’ experience in operation of a PBX console or high phone volume capacity.
  • Two (2) years’ experience in a hospital setting. (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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