Security Shift Supervisor – Security – Waterman - Nights at AdventHealth

Date Posted: 8/31/2019

Job Snapshot

  • Job Schedule
  • Location:
    Orlando, FL
  • Date Posted:
  • Job ID:
  • Job Family
    Administrative / Business Support
  • Travel
  • Shift
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Orlando

Job Description

Security Shift Supervisor – Central Market – Orlando

AdventHealth Orlando seeks to hire a Security Shift Supervisor who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

Department Profile:

The AdventHealth System Security Department consists of 5 Divisions: Technology, Training, Communications, Investigations, and Security Force Operations. While the System Security Division is located on the Orlando campus, the scope of services provided, and oversight of operations extends to all business entities located in the AdventHealth Central Market.

Work Hours/Shifts:

3/12’s – rotating weekends; 6:00pm-6:00am

Job Summary:

The Security Shift Supervisor works under the supervision of the Department's chain of command. Performs security service duties through professional and positive interaction with the public, patients, employees and administrators. Responds to a variety of calls; provides initial direction and support as needed in emergency and non-emergency situations. Investigates and documents safety hazards, incidents and criminal activities. Responsible for patrol of designated areas to ensure the protection of the public, patients, employees and property of Florida Hospital. Is accountable and under the supervision of the Security Department’s chain of command for initiative, judgment and general competence exhibited in the performance of assignments, calls for service, and day-to-day general duties. Supervises the day-to-day operations of assigned shifts and provides training and direction to subordinates. Supervises personnel scheduling and assignments of employees assigned. Inspects the team to ensure they are wearing their uniforms properly and have all assigned equipment ready for duty at the beginning of their shifts. Briefs the team at the beginning of their shift to update them on developments and security related concerns. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Position requires psychological and physical fitness screenings.

Knowledge, Skills, Education, & Experience Required:

  • Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions. Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials. Ability to actively listen and communicate effectively through clear speech and hearing
  • Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others
  • Computer literacy with ability to use basic hospital/security applications and information management systems
  • Good critical thinking skills, and ability to set and quickly reset priorities
  • Ability to work and train in an environment with occurring periods of crisis and stress
  • Ability to recognize faces
  • Good vision with or without correction, with adequate peripheral, depth, and color perception
  • Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees
  • Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff to resolve patient-related issues
  • Ability to identify recurring security operational issues, collaborate with leadership to problem solve and develop solutions, and work with the Security Management team on implementation of change
  • Exceptional customer service skills and the ability to diplomatically handle stressful situations
  • Associate’s degree in security or law enforcement, OR
  • Technical college certificate in a criminal justice or related field, OR
  • Three years of experience in healthcare security; OR
  • Five years of general security, military or law enforcement work may substitute for hospital-related experience (Preferred)
  • Five years of supervisory experience in Security, the military, or law enforcement with heavy customer contact (Preferred)
  • Bachelor’s degree with course work in security, law enforcement, or an equivalent program (Preferred)
  • Five years of continuous security employment (Preferred);
  • Experience with Hospital Incident Command System (HICS) (Preferred)

Licensure, Certification, or Registration Required:

  • International Association for Healthcare Security and Safety (IAHSS) Certified Healthcare Security Supervisor (CHSS)
  • Basic Life Support (BLS)
  • State of Florida Class E driver’s license and driving record in accordance with AdventHealth policy
  • Federal Emergency Management Agency (FEMA) training certificates (Preferred)
  • FEMA ICS-300 certification
  • MOAB International – Management of Aggressive Behavior (MOAB) (Preferred)
  • Personal Safety Training, Inc. – Handcuffing, or equitable national certification
  • Personal Safety Training, Inc. – Pepper Spray, or equitable national certification
  • Personal Safety Training, Inc. – Baton, or equitable national certification
  • TASER International – Conducted Electrical Weapon

Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
  • Proactively patrols assigned areas and performs all security related tasks, ensuring life safety standards are maintained. Investigations suspicious activity or persons. Investigates and/or reports hazards, unusual or suspicious circumstances to Security Operations Center and keeps Supervisor apprised of unusual activities and events. Responds to events of varying degrees of vulnerability, including high vulnerability such as life threatening events, natural disasters.
  • Participates in activities not directly related to Security operations as approved by Security Management. These may include transport and release of bodies from the morgue; patient escort; elevator recall checks; monthly fire extinguisher, panic alarm, and intercom checks; and special event setups.
  • Acknowledges and responds appropriately to emergency, non-emergency and alarm calls as assigned. Uses good judgment to safely determine the alarm cause, takes appropriate action and/or provides the proper assistance and direction in both emergency and non-emergency situations. Administers initial first aid as appropriate and to the level of training attained.
  • Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills. Conducts helicopter fire prevention assessment and provides emergency response to helicopter fires. Maintains appropriate communication with Supervisors, Security Officers and Security Operations Center to report crimes, incidents and safety related irregularities.
  • Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations. Physically manages combative, violent persons without hesitation using techniques taught in the required annual aggression management training.
  • Patrols assigned areas to provide security presence. Unlocks buildings/doors after checking identification and compliance with Hospital policies; properly utilizes and maintains all issued and operated equipment. Observes activity and traffic in assigned area to enforce Hospital rules/regulations; alerts visitors of infractions. Assists individuals on property needing directions or information. Escorts people/property to desired destination when safety of property or individuals is a concern.
  • Monitors vehicle and pedestrian traffic on or in AdventHealth properties. Interviews and investigates individuals involved in suspicious or illegal activities. Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
  • Investigates and documents, through both written and electronic format as required, to report safety hazards, incidents and criminal activities to Security Administration, law enforcement and other appropriate agencies as determined by AdventHealth, department policy, or state law. Conducts annual security assessments (as assigned) of individual AdventHealth properties to determine possible security risks. Responds quickly and documents employee, patient, visitor and Security Officer concerns, problems and complaints.
  • Supervises day-to-day operations as shift supervisor, conducting briefings and other supervisory functions. Ensures proper staffing and area coverage at all times; reviews department reports and provides direction for corrections. Inspects the team to ensure they are wearing their uniforms properly and have all assigned equipment ready for duty at the beginning of their shifts. Oversees training of new Officers and provides on-going training for all Officers. Develops and maintains a positive working relationship with those his/her supervision while acting as a role model to further the mission of AdventHealth. Documents subordinates’ work performance, and provides positive direction and corrective action as needed.
  • Reviews the performance of Security Officers and Assistant Supervisors. Performs employee evaluations, takes corrective action, and disciplines security staff as needed. Takes a lead role in the coordination and security of special events, programs and large gatherings as requested.
  • May float to various campuses to provide security support.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Security Shift Supervisor opportunity with AdventHealth Orlando and apply online today.

Job Keywords:

Security, Supervisor, Orlando

Position Location:  Orlando
Job:  Administrative / Business Support
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Technical Certification
Travel:  No
Job Posting:  Aug 1, 2019, 1:23:19 PM

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