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Security Dispatcher/PBX Operator in Zephyrhills, FL at AdventHealth

Date Posted: 2/7/2019

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Zephyrhills and Dade City

Job Description


Security Dispatcher/PBX Operator AdventHealth Zephyrhills

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills

  • FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
  • Leapfrog Hospital Safety Grade A Spring/Fall 2018
  • One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
  • Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
  • First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission
Work Hours/Shift:
Full Time Day
You Will Be Responsible For:
  • Communicates and documents Security Officer activities for routine patrols, posting, and assignment of calls for service.
  • Answers emergency and non-emergency telephone for the Security Operations Center.
  • Performs facility electronic lockdown as directed by department policy.
  • Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated.
  • Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms.
  • Exhibits good judgment and authoritative demeanor during critical situations while maintaining a high level of customer service and professionalism.
  • Documents calls for service utilizing a Computer Aided Dispatch (CAD) software.
  • Utilizes Closed Circuit TV (CCTV) systems to monitor cameras that monitor in progress situations and relay observed information to field responders per department procedures.
  • Maintains logs of all deceased patients within the Florida Hospital System and receives information via telephone from the legally authorized person regarding arrangements for the release of deceased patients from Florida Hospital.
  • Utilizes phone and mass notification systems to notify Hospital stakeholders and leadership of significant events

What You Will Need:
  • Good verbal skills, and working knowledge of English grammar and spelling
  • Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances
  • High security awareness
  • Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees
  • Communications skills must focus on customer service by maintaining proper telephone and radio etiquette
  • Basic Computer skills including knowledge of Microsoft Office (Outlook and Word)
  • Ability to type 25 words per minute
  • Dispatching, and Physical Security Information Management systems


  • High School graduate or GED
  • Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services preferred
  • Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) preferred
Job Summary:

The Security Dispatcher is responsible for maintaining professional, effective, and efficient operation of the Security Operations Center.  Coordinates activity of Security Officers in the field and communicates via radio.  Receives calls for service via telephone from patients, visitors, and employees for Florida Hospital Zephyrhills and Dade City locations.  Maintains records associated with the Security Operations Center.  Monitors alarms to systems for medical gas, fire and life safety, infant abduction, access control, and generators.  Dispatches appropriate resources via radio and telephone for response to system alarms.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function