Scheduler – Outpatient Imaging – Apopka - Per Diem in Apopka, FL at Adventist Health System

Date Posted: 11/10/2018

Job Snapshot

Job Description

Scheduler – Outpatient Imaging – Apopka - Per Diem

Florida Hospital Apopka seeks to hire Scheduler who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Florida Hospital Apopka is conveniently located in the heart of downtown Apopka, a thriving, growing community about 20 miles northwest of Orlando. We are proud to deliver the foremost in service and medical technology to our neighbors and are soon opening a brand new hospital in 2017 which will feature 120 private rooms, advanced surgical suites, a diagnostic Cath Lab, and other high demand services. At Florida Hospital Apopka, our mission is to extend the healing ministry of Christ to our community by providing the most advanced care in the area within a compassionate, caring environment that places our patients first.

Work Hours/Shifts:

Varies, Needs to be available M-F 8-5pm

Job Summary:

The Scheduler facilitates the scheduling of patients for available services. Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment. Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Ability to discuss patient-related issues that are confidential in nature and act accordingly
  • Effective oral communication and listening skills
  • Excellent telephone etiquette
  • Detail-oriented with ability to multi-task at a high level
  • Ability to work in a fast-paced, metric-driven environment
  • Creative problem-solving skills and eager to find customized patient-centric solutions
  • Computer skills in a Windows environment
  • Knowledge of medical terminology
  • Knowledge of health insurance
  • Recent hospital experience
  • Associate’s Degree in business, healthcare administration, marketing, or related field (Preferred)
  • Three years of customer service/telephone experience (Preferred)

Licensure, Certification, or Registration Required:

  • N/A

Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program

  • Performance: Maintains established performance levels as identified by department. Utilizes phone system and maintains service level and abandonment rate goal that is consistent with department goals. Is available to take calls at all times while logged on phone system maintaining a minimum status of inactivity.
  • Accuracy: Enters accurate information in required systems. Updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interactions in a way that preserves patient satisfaction for Florida Hospital. Reports errors and mistakes found in system to direct supervisor to promote education, coaching, and training opportunities of others.
  • Compliance: Adheres to policies, procedures, and standards. Uses discretion when discussing patient-related issues that are confidential in nature, and acts accordingly.
  • Efficiency: Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events by calling the physician office, department, or a scheduling supervisor with a minimum of call transfers or callbacks. Uses judgment in ending call before completion and calls customer back at an agreed upon time if an additional call is required to complete the customer's request. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals. Completes data entry for patient charges in a timely and accurate manner. Follows up with appropriate staff to complete any missing information on the patient care record. The following duties also apply to cost center 0420: • Answers all incoming phone calls for the Imaging Department • Burns CDs and prints films of patient exams
  • Customer Service: Delivers excellent customer service through utilizing a pleasant tone of voice along with a friendly and helpful attitude, while keeping conversation focused on the customer. Handles calls promptly and efficiently. Builds customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. Researches options in order to accommodate best time and location for patient, as well as acceptance of insurance. May call physician office or department to obtain information necessary to schedule events. Attempts to resolve customer issues before escalating calls to direct supervisor, or as directed. Communicates with clinical staff/management regarding questions on procedure booking. Notifies Specialty Coordinators of cases with specific needs.
  • Skills Development: Maintains skill level and knowledge by reading scheduling updates, attending training sessions, and completing study materials provided by the department. Participates in customer service workshops and seminars. Completes customer service exercises and lessons as recommended and/or provided by direct supervisor and/or department management/leadership. Completes department-specific competencies with a score that meets department standards and expectations.
  • Teamwork: Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Attends regularly scheduled department meetings and other Florida Hospital events as required. Readily voices concerns and problems to direct supervisor and/or department management/leadership.
  • Insert bulleted responsibility here (remove bullet points before copying)

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Scheduler opportunity with Florida Hospital Apopka and apply online today.

Job Keywords:

Scheduler, Outpatient, Apopka

Position Location:  Apopka
Job:  Administrative / Business Support
Organization:  Florida Hospital
Primary Location:  US-FL-Apopka
Schedule:  Per Diem
Shift:  Day
Job Level:  Staff / Associate
Education Level:  None
Travel:  No
Job Posting:  Sep 10, 2018, 11:04:47 AM

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