Scheduler – Infusion Center Revenue Cycle – Maitland – Per Diem in Maitland, FL at AdventHealth

Date Posted: 6/21/2019

Job Snapshot

  • Job Schedule
    Per Diem
  • Location:
    Maitland, FL
  • Job Category
  • Date Posted:
    6/21/2019
  • Job ID:
    281234
  • Job Family
    Administrative / Business Support
  • Travel
    No
  • Shift
    On Call
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Central Florida

Job Description



Scheduler – Infusion Center Revenue Cycle – Maitland – Per Diem

AdventHealth Maitland seeks to hire a Scheduler who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,675-bed acute-care medical facility, comprised of nine hospitals, has been recognized by U.S. News & World Report as one of the best hospitals in the country for over 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America.



Department Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Work Hours/Shifts:

Varies



Job Summary:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Proficiently schedules and pre-registers patients for various exams and procedures within AdventHealth’s various departments and entities, using a computerized scheduling system. Able to work with numerous departments while multi-tasking performance and accuracy within a fast-paced environment. Provides specialized instructions for all exams and procedures while facilitating directions to patients, facilities and departments.



Knowledge, Skills, Education, & Experience Required:

  • Effective oral and written communication skills
  • Basic computer skills
  • Multi-tasking
  • Detail oriented
  • Accuracy and data entry within established time constraints.
  • Knowledge of medical terminology (Preferred)
  • Knowledge of insurance health plans (Preferred)
  • College education or coursework in business or healthcare, or related field (Preferred)
  • Customer service experience (Preferred)
  • Call center experience (Preferred)


Licensure, Certification, or Registration Required:

  • N/A


Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Call Performance: Maintains established performance levels. Utilizes scheduling phone system and maintains service level and abandonment rate goal that is consistent with department goals.
  • Scheduling Performance: Creates patient accounts, schedules/reschedules appointments and pre-registers patients on inbound and outbound calls.
  • Accuracy: Enters accurate information in scheduling and registration systems maintaining an error rate of 1% or less. Updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves patient satisfaction for AdventHealth. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
  • Efficiency: Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance and clinical information to schedule, cancel or reschedule events by calling the physician office, department or a scheduling supervisor with a minimum of call transfers or callbacks. Uses judgment in ending call before completion and calls customer back at agreed upon time if a second call is required to complete the customer's request. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.
  • Customer Service: Delivers excellent customer service through utilizing a pleasant tone of voice, friendly and helpful attitude, while keeping conversation focused on customer. Handles calls promptly and efficiently. May call physician office or department to obtain information necessary to schedule events. Attempts to resolve customer issues before escalating calls to direct supervisor, or as directed.
  • Scheduling Skills: Maintains skill level and knowledge by reading scheduling updates, attending training sessions and completing study materials provided by department. Completes department competencies with a score of 90% or higher.
  • Teamwork: Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in team/department initiatives, activities and events. Required to attend regularly scheduled department meetings and Town Halls. Readily voices concerns and problems to direct supervisor and/or department management/leadership.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the insert job title here opportunity with insert campus name here and apply online today.



Job Keywords:

Scheduler, Infusion Center Revenue Cycle, Maitland, Per Diem



Position Location:  Maitland
Job:  Administrative / Business Support
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Maitland
Schedule:  Per Diem
Shift:  On Call
Job Level:  Entry Level
Education Level:  None
Travel:  No
Job Posting:  May 21, 2019, 11:04:49 AM

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