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RN Phone Triage @ AHMG Cardiology at Orlando cc5610 in Orlando, FL at AdventHealth

Date Posted: 4/6/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Orlando, FL
  • Date Posted:
    4/6/2019
  • Job ID:
    275975
  • Job Function
    Nursing
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Medical Group Central FL

Job Description

AdventHealth Medical Group is a coalition of nearly 2,000 physicians, residents, fellows and faculty members. This comprehensive network spans 9 states - offering you an unparalleled continuum of care across the country. From primary care doctors to pediatricians and surgical specialists, we have physicians for every age and every stage of life. From the Rocky Mountains to the Florida Coast, AdventHealth Medical Group offers you consistent, collaborative and compassionate health care.


RN Phone Triage


GENERAL SUMMARY

 

The Registered Nurse - Phone Triage & Education, reporting to the Physician, Mid-Level and/or Office Manager and while working within an ambulatory outpatient office setting, provides triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with high-risk conditions. May refer patients, schedule appointments or provide appropriate education/advice to callers.  Additionally may provide nursing care for patients at the practice.

 

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

•       Provides nursing triage services and health advice for patients and managed care members over the phone. Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.

•       Documents patients' questions or concerns. Tracks questions/concerns/calls in appropriate database. 

•       Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history. Confers with physician as needed.  May give physician referrals as needed.

•       Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance.

•       Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.

•       Acts, when designated, in “Ask a Nurse” capacity, handling routine information and education requests from patients.  May provide appropriate home health advice to those patients who do not need to go directly to the ER.

•       Works collaboratively with all providers and staff to provide comprehensive nursing care to patients in practice.

 

KNOWLEDGE AND SKILLS REQUIRED:

•       Excellent communication skills particularly listening.

•       Attention to detail.

•       Critical thinking skills and sound decision maker.

•       Proficient in computer, Microsoft office, EMR and telephone skills.

•       Familiar with standard concepts, practices, and procedures within a medical subspecialty.

KNOWLEDGE AND SKILLS PREFERRED:

•         Bilingual

EDUCATION AND EXPERIENCE REQUIRED:

 

•       Registered Nurse (RN) degree

•       Minimum three (3) years of experience as RN

EDUCATION AND EXPERIENCE PREFERRED:


•         BSN or MSN degree

•         One (1) to two (2) years of telephone triage experience, preferably in medical practice setting.

•         Prior medical surgical experience



LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

 

•       Current state RN license.

•       Current CPR certificate

We hope you are interested to develop your healthcare career in our dynamic faith based organization.  Our Mission is to extend the healing ministry of Christ.  Our employees are welcomed to join our Spiritual Ambassador Program which highlights our dedication to each other and our community.

A Spiritual Ambassador is one who: Loves & Cares, Prays & Listens, Comforts & Supports and Encourages & Smiles.

While living our mission, Spiritual Ambassadors create a culture of caring within our practices through various activities. They minister to co-workers and patients, helping them experience trust, belonging and hope.

AHMG Recruitment Team is here to support your career search and goals.  Together, we can explore the many opportunities that fit your life.  We offer excellent working conditions that help you maintain a positive attitude and work/life balance.  We value wellness of mind, body and spirit of all our employees.

Our competitive benefits cover:

 

Health and Wellness:

-Health, Dental, and Vision

-Life, Disability, and Supplemental Insurance

-Cancer and Specified Diseases Plan

-Paid Days Off

-Healthy 100 Employee Program

-Tobacco-Free Campus

-Wellness Screenings

FINANCIAL Tools and Plans:

-Educational Assistance

-Retirement Plan

-Flexible Spending Accounts

-Direct Deposit

-Credit Union

Community Initiatives:

-Adopt a Family

-Backpacks for Kids

-Mission Trips

-Blood Drives

Additional Benefits:

-Employee Assistance Program

-Employee Discounts

-Various Onsite Services and Amenities

-Spiritual Ambassadors

-Service Awards

 

ADVENTHEALTH MEDICAL GROUP IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE, NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS, AND IS A DRUG-FREE WORKPLACE.

Please click the link below for more information on AHMG opportunities:

https://www.youtube.com/watch?v=RWxwX6Ao3vE&feature=youtu.be



Position Location:  
Job:  Nursing
Organization:  AdventHealth Medical Group Central FL
Primary Location:  US-FL-Orlando
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Technical Certification
Travel:  No
Job Posting:  Feb 6, 2019, 7:33:37 AM

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