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Registration Representative II - Imaging - Celebration - On Call in Celebration, FL at AdventHealth

Date Posted: 4/2/2019

Job Snapshot

Job Description

Registration Representative II - Imaging - Celebration- On call

AdventHealth Celebration seeks to hire Registration Representative II who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Established in 1997 and now a 203-bed hospital, AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney’s planned community of Celebration, Florida. The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease.

Department Profile:

The Imaging department at AdventHealth Celebration Health is integrally involved across the spectrum of patient care, assisting medical staff in the diagnosis and treatment of patients ranging from routine imaging studies to advanced interventional procedures. Annually, Imaging at Celebration Health performs 132,000 procedures across emergency, inpatient, surgical, and outpatient settings. The department operates within the hospital and services the greater Osceola community. The Imaging team includes more than 100 skilled and engaged staff including Radiologists, Technologists, Nurses, and support staff, working to ensure the patients receive appropriate, quality procedures and results at the right time.

Work Hours/Shifts:

Variable between 6a-9p

Job Summary:

Under general supervision, the primary duties include greeting patients as they enter the department, answering phones in a professional manner, registering patients for their tests, and keeping track of radiology records. Accepts additional roles assigned by department manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Basic computer and filing skills
  • Ability to communicate professionally with an acceptable use of English and spelling
  • Ability to follow directions
  • Ability to work independently in most situations while multitasking
  • Ability to work with people of various diverse backgrounds
  • Customer service skills
  • Knowledge of PFS procedures(Preferred)
  • Knowledge of computer programs including Sunport, Cerner (registration screens and scheduling) (Preferred)
  • Medical terminology(Preferred)
  • Ability to communicate in Spanish(Preferred)
  • High school diploma or equivalent(Preferred)

Licensure, Certification, or Registration Required:

  • N/A

Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Greets patients as they enter the department, using outstanding customer service skills. Answers phone using scripted greeting. Lets coordinator and nurses know when patients are ready. (Communication)
  • Registers patients as they arrive to the department using AdventHealth procedures and adhering to the PFS standards. (Registration)
  • Assists physician’s offices and patients by using the computer to locate exams and reports; faxes reports, signs out films to patients, memos appropriately. (Radiology Records Documentation)
  • Researches scripts, previous forms, insurance cards, orders, changes and cancels exams. Uses scheduling computer program to research exams scheduled for patients. (Records)
  • Completes registrations in a timely manner. Follows through on all registration screens to complete process. Scans all paperwork into system. Assists coworkers as needed. (Personal Productivity and Accountability)
  • Keeps waiting room and workspace clean and in order. Uses office equipment with care and knows how to operate printers, fax, computers, and scanners. Monitors supplies and requests before running out. (Safety and the Environment of Care)
  • Maintains a knowledge and understanding of process improvement plans for the department. Participates in recording or storing data for process improvement initiatives. Actively looks for ways to improve department processes. (Performance Improvement)
  • Attends department meetings consistently (and any other meetings as requested) and promotes positive dialogue with respect to department objectives. Listens and is responsible to understand all agenda items. Is responsible to read meeting minutes or handouts when unable to attend. (Meeting Attendance)
  • Performs other duties as assigned to ensure the smooth operation of the department.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Registration Representative II opportunity with AdventHealth Celebration and apply online today.

Job Keywords:

Registration Representative II, Imaging, Celebration -On Call

Position Location:  Celebration
Job:  Administrative / Business Support
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Celebration
Schedule:  Per Diem
Shift:  Day
Job Level:  Staff / Associate
Education Level:  None
Travel:  No
Job Posting:  Apr 16, 2019, 3:18:57 PM

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