Regional Manager Patient Experience in Palm Coast, FL at Adventist Health System

Date Posted: 10/26/2018

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Patient Experience
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    Florida Hospital Flagler

Job Description

 Work Hours/Shifts
Full Time, Days

Florida Hospital Flagler

At Florida Hospital Flagler, we’re deeply rooted in the community and strive to extend the healing ministry of Christ in everything we do. Our recently constructed, state-of-the-art hospital in Palm Coast, Florida is equipped with the latest technology, specially trained experts, and advanced care centers. 

Florida Hospital Flagler is owned and operated by Adventist Health System, a faith-based health care organization. Through our Christian mission of hope, health and healing, we strive to promote wellness of mind, body and spirit. At Florida Hospital Flagler, providing the best possible care to our community requires hiring the best possible care providers.


• The Joint Commission has recognized Florida Hospital Flagler as a Top Performer on Key Quality Measures.

• Accredited Orthopedic Center of Excellence from The Joint Commission. The Joint Commission has also recognized Florida Hospital Flagler as a Top Performer on Key Quality Measures

• Recognized by the American Heart Association as a Platinum-Level Fit-Friendly Worksite

• “A” rating on patient safety from The Leapfrog Group based on our exemplary services, processes and structures.

• Designated Breast Imaging Center of Excellence according to the American College of Radiology (ACR).

• Commission on Cancer Accreditation recognizing commitment to provide exceptional care to patients

• Named a Gallup Great Workplace Award winner for fifth year in a row.

We offer career opportunities in a variety of setting from physician office practices, to acute care, home care and hospice.  

You will be responsible for:

  • The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the Central Florida Division - North Region, with assignment to a specific campus or multiple campuses. 
  • Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. 
  • This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. 
  • Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. 
  • As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. 
  • This role works with the Chief Nursing Officer and AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. 
  • This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience.
What will you need?
  • Bachelor’s degree in nursing
  • RN License
  • Minimum of ten (10) years of healthcare related experience
  • 5 years of experience as a Nurse Manager or above in an acute care setting or 3 years of experience in a patient experience consulting role in a multi-campus setting
  • 10 years of experience as an RN
  • Demonstrated history of leading strong improvement results in patient experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function