Process Improvement Specialist II - Performance Improvement - Maitland at AdventHealth

Date Posted: 9/16/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Orlando, FL
  • Job Category
  • Date Posted:
    9/16/2019
  • Job ID:
    284710
  • Job Family
    Other Non-Clinical Professional
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System

Job Description



Process Improvement Specialist II - Performance Improvement - Maitland

AdventHealth Maitland seeks to hire a Process Improvement Specialist II who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Work Hours/Shifts:

Monday – Friday, 8am – 5pm



Job Summary:

The Process Improvement Specialist II position is responsible for independently scoping and leading the successful management and execution of tactical improvement initiatives. The candidate is expected at a minimum to be well-versed with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients’ perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients’ changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.



Knowledge, Skills, Education, & Experience Required:

  • Solid understanding and application of data collection/analysis tools & methodologies
  • Well-versed in process mapping, root cause analysis, statistical controls
  • Experienced practitioner of quality & process improvement methodologies such as lean six sigma
  • Excellent analytical, statistical, and problem-solving skills
  • Ability to succinctly translate high level concepts into actionable items
  • Familiar with project management and change management concepts and methodologies
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Able to lead a project independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.
  • Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and flexibility in response to clients’ changing concerns
  • Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)
  • Associate's degree with six or more years of relevant experience, or
  • Bachelor's degree with four or more years of relevant experience, or
  • Master's degree with two or more years of relevant experience in Engineering, Healthcare, Business, or related field
  • Proven experience leading process improvement projects, preferably in a complex organizational environment
  • Project Management Experience(preferred)
  • Familiarity with MS Project, Analytical & Data Visualization Software (Minitab, Tableau, Etc.)(preferred)



Licensure, Certification, or Registration Required:

  • Lean Manufacturing/Lean Six Sigma Green Belt or other equivalent quality certification
  • Clinical licensure (preferred)
  • Certified Associate in Project Management (CAPM) (preferred)
  • Change Management Certification (preferred)
  • Agile Certified Scrum Master (preferred)



Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
  • Serves as a change agent and process facilitator for tactical improvement initiatives.
  • Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs.
  • Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement.
  • Prioritize and manage multiple competing projects, deadlines, and customer relationships.
  • Maintains accurate documentation and status of project timeline and keep team stakeholders and executive leadership informed of project status. Proactively identify potential project risks and take steps to mitigate them.
  • Facilitates cross-functional meetings and discussions to address roadblocks and ensure critical milestones and deliverables are completed in a timely manner. Travels between local locations as required for meetings & observations.
  • Interacts effectively with stakeholders at all organizational levels, including senior executives and physicians, to affect change within the organization.
  • Conducts observations, develop actionable plans, and implement viable solutions to problems identified.
  • Work independently leading projects of moderate to high impact or complexity.
  • Provides project guidance to other team members and may assign support tasks/responsibilities as necessary.
  • Handles change management concerns and address political issues that may interfere with projects.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Process Improvement Specialist II opportunity with AdventHealth Maitland and apply online today.



Job Keywords:

Process Improvement Specialist II, Process Improvement, Performance Improvement, Maitland



Position Location:  Courtland
Job:  Other Non-Clinical Professional
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Associate's Degree
Travel:  No
Job Posting:  Aug 16, 2019, 10:10:17 AM

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