Pre-Access Pre-Registration Specialist – Pre-Access – Maitland at AdventHealth

Date Posted: 7/18/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Maitland, FL
  • Job Category
  • Date Posted:
    7/18/2019
  • Job ID:
    276675
  • Job Family
    Patient Financial Services
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Central Florida

Job Description



Pre-Access Pre-Registration Specialist – Pre-Access – Maitland

AdventHealth Maitland seeks to hire a Pre-Access Pre-Registration Specialist who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Department Profile:

The Pre-Access team is responsible for verifying eligibility, creating estimates, and securing authorization for the patients OP or IP visit. The services covered include Imaging, Surgery, Rehab and Inpatient admissions.



Work Hours/Shifts:

Monday through Friday; 10:30a – 7p



Job Summary:

The Pre-Access Pre-Registration Specialist, directly communicates with patients telephonically to verify patient demographics and insurance information. Ensures all financial obligations are communicated to patients clearly, are updated on the account, and are detailed to ensure expeditious processing of patient accounts at time of visit. Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Meets or exceeds audit accuracy standard goal determined by Pre-Access Leadership. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.



Knowledge, Skills, Education, & Experience Required:

  • Ability to use discretion when discussing personnel and patient related issues that are confidential in nature
  • Responsive to ever-changing matrix of hospital needs and acts accordingly
  • Self-motivator, and quick thinker
  • Proficient in Microsoft Office Programs such as Outlook, Word, and Excel
  • Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing
  • One (1) year experience in Patient Financial Services, Patient Access, Customer Service or related area (registration, finance, collections, customer service, medical office, or contract management)
  • Associate’s Degree and/or higher-level education or completed coursework (preferred)



Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
  • Prior to services being rendered, verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members. Ensures all financial obligations are communicated to patients clearly, are updated on the account, and are detailed to ensure expeditious processing of patient accounts at time of visit.
  • Appropriately collects and sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempts for collections, using approved verbiage, timely and consistently. Proactively seeks assistance to improve collections.
  • Performs and processes accurate Pre-Registration procedures to meet the needs of Patient Access and Patient Financial Services Department to ensure expeditious and accurate payments on patient accounts, and meeting productivity standards established by leadership.
  • Meets or exceeds audit accuracy standard goal determined by Patient Access leadership. Ensures integrity of patient accounts, entering accurate data, and documenting all attempts made to collect and obtain missing documentation.
  • Maintains strong working knowledge of dialer system. Makes productive use of “after call time” by completing accounts as defined by leadership and standards of overall time and pause time under defined standard of dialer system reporting tool.
  • Expedites close of patient calls within time frame goal established by department leadership, completing all data entry verification of information and collections during patient call.
  • Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. Maintains sign-on access to online tools to provide consistent service to patients, clinical partners, and Patient Access team members. Assists Pre-Access staff with team reports and projects to maintain team and individual productivity standards and goals.
  • Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Pre-Access Pre-Registration Specialist opportunity with AdventHealth Maitland and apply online today.



Job Keywords:

Pre-Access, Pre-Registration Specialist, Maitland



Position Location:  Maitland
Job:  Patient Financial Services
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Maitland
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  None
Travel:  No
Job Posting:  Jun 18, 2019, 1:03:10 PM

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