Physician Advocate Intermediate in Orlando, FL at Adventist Health System

Date Posted: 10/8/2018

Job Snapshot

  • Job Schedule
  • Location:
    Orlando, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Information Systems
  • Travel
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    Adventist IT

Job Description

Full time, Monday- Friday
AdventHealth Corporate Office
Be part of the Adventist Information Technology family.
Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It’s about making a difference, saving lives, and helping others live a fuller one. You’ll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit.
This is more than a career. It is a calling.
With hospitals and facilities in 9 states, you’ll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference – Adventist Information Technology is for you.
The Physician Advocate Intermediate works independently with minimal supervision on projects of moderate complexity identifying ways that EMR technology improves workflow efficiency and successfully engages in multiple initiatives simultaneously. Is engaged in activities of analysis, design and implementation as well as application support; performs troubleshooting and conveys issue resolution.  Participates in mentoring less experienced team members.  Responsible for build of provider lists, customization of views, macros and auto-text within the EMR.  Provides 24hr on-call support to Physician/AHPs/Residents/Medical Students for a variety of clinical applications; researches, communicates, resolves and escalates as needed. Assists with executing change management strategy. Actively participates in outstanding customer service inclusive of at the elbow support at campuses for providers and accepts responsibility in maintaining relationships that are equally respectful to all.
What you will be responsible for:
  1. Analyzes operation requirements to propose effective solutions. Identifies opportunities for improvement/automation. Assesses functionality, impact to workflow, analyzes user needs and documents requests.
  2. Communicates changes to applications in line with agreed SOPS and Work Instructions. Documents and articulates technical specifications. Provides input to standards, policies, and procedures to improve overall team efficiency and effectiveness.
  3. Assists with executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements.
  4. Assists in designing and creating health information technology training materials as well as conducts classroom training and orients new and incoming providers to a variety of applications.
    Proctors training lab practice sessions.  Provides personal, at the elbow instruction as needed on changes or enhancements made in the EMR.  Re-educates providers as needed.
  5. Supports applications, provides on call support, troubleshoots, resolves issues and initiates escalation procedures. Communicates application issues. Supports application upgrades. Remains current on application/system updates.
  6. Provides go live support and post go live optimization.
  7. Researches, validates, and logs provider EMR enhancement requests. Discusses recommended solutions with provider and operational teams and obtains operational design approval.
  8. Conducts multiple annual touch points with medical staff members.  Shares application tips with providers to improve their workflow efficiency and guides to best practices. Communicates through collaterals created and personal contact with providers regarding the modifications made to the application.
  9. Attends key medical staff meetings as needed and requested by medical leadership.  Attends AIT meetings as a representative of the Physician Informatics Team.  Provides insight on provider functionality and workflow when requested.    
  10. Communicates need for additional assignments as workflow permits.
What you will need:
  • Advanced clinical knowledge of current healthcare practice and Provider workflow
  • Expert conflict management skills 
  • Industry experience with electronic medical records
  • Conceptual and practical understanding of various training techniques for users with various learning styles
    • Associate’s degree in nursing
    • Minimum of five years total between clinical and informatics experience
    • Recent experience with health information technology
    • Experience supporting applications used by providers
    • Experience developing training materials for users with various skill levels
    • Experience in troubleshooting software issues to resolution
    • Master’s Degree in Informatics, Computer Science or Information Technology
Current, valid license as a Registered Nurse or Allied Health Professional (Physician extenders with advanced degrees such as Advanced Nurse Practitioner, Physician Assistant, Certified Registered Nurse Anesthetist, etc).
  • Current, valid state of Florida license as a Registered Nurse

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function