PE IT Ambulatory Support Analyst Associate at AdventHealth

Date Posted: 9/13/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    9/13/2019
  • Job ID:
    19014497
  • Job Family
    Information Systems
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Information Technology

Job Description


Description

Position Title AdventHealth Information Technology

Location Address: 902 Inspiration Avenue, Altamonte Springs, Florida 32714

Top Reasons To Work At AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage

  • Career growth and advancement potential

  • Award-winning IT Department

Work Hours/Shift:
  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Troubleshoot and track Incidents and Requests for EHR Application Support, content and configuration changes

  • Ensure timely resolution of Incidents and Requests meeting or exceeding existing Service Level Agreements

  • Design, Build and Test all configuration and changes to prepare clinics for Go-live with the assistance from team members and/or the application manager

  • Adhering to schedule of regular monitoring and maintenance of existing content and configuration, identify opportunities for table clean-up and optimization

  • Generating and tracking cases via EHR application ticketing system for help with issues


Qualifications
What You Will Need:
  • High School Diploma OR 1-3 years of experience supporting a clinical setting

  • 1-3+ years of demonstrated success in a similar role

  • Good listening and interpersonal skills
  • Good written communication skills
  • Demonstrates good attention to details
  • Basic QA/editing skills and willingness to do peer-review with colleague, ensuring accuracy, grammatically correct content is implemented

 
Job Summary:
  • Troubleshoot and track Incidents and Requests for EHR Application Support, content and configuration changes

  • Ensure timely resolution of Incidents and Requests meeting or exceeding existing Service Level Agreements

  • Design, Build and Test all configuration and changes to prepare clinics for Go-live with the assistance from team members and/or the application manager



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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