Patient Scheduler Full Time Day at AdventHealth

Date Posted: 9/6/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tavares, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Waterman

Job Description

Patient Scheduler AdventHealth Waterman
Location Address: 1000 Waterman Way Tavares, Florida 32778
Top Reasons To Work At AdventHealth Waterman
Career growth and advancement potential
Health Insurance Coverage

High quality of life with low cost of living just outside of Orlando, Florida

Work Hours/Shift:
Full Time, Day
You Will Be Responsible For:
  • Takes scheduling calls to maintain team performance goals. 
  • Maintains a positive attitude, low absenteeism and tardiness rates.  Creates patient accounts pre-registers patients on inbound and outbound calls as needed. 
  • Enters accurate information in scheduling and registration systems maintaining minimal error rate.  Updates and/or corrects errors or mistakes found in system to expedite patient care.  Carefully and courteously handles customer interaction in a way that preserves patient satisfaction for AdventHealth Waterman. 
  • Delivers excellent customer service by fulfilling the AdventHealth Waterman Mission of Extending the Healing Ministry of Christ.  Attempts to resolve customer issues before escalating calls to Supervisor.  Initiates service recovery as appropriate.  Immediately alerts Supervisor of any situation or physician complaint that cannot be resolved on their own.
  • Maintains skill level and knowledge by reading updates, attending training sessions and completing study materials as needed.  Completes department competencies as required and ensures staff complete competencies by the due date.
  • Efficiently and effectively works with departments on same day scheduling challenges and over bookings, providing superior service at all times.   Prepares, compiles and verifies all necessary paperwork and orders prior to exam.

What You Will Need:

  • Effective oral and written communication skills
  • Basic computer skills
  • Knowledge of medical terminology preferred.
  • Knowledge of insurance health plans preferred.
  • Ability to coach and mentor staff preferred. 


  • High School diploma/equivalent required
  • College education or coursework in business or healthcare, or related field preferred.
  • Customer service experience
  • Call center experience preferred.
  • Patient scheduling experience preferred.
  • Physician or medical office experience preferred. 
Job Summary:

The Scheduler facilitates the scheduling of patients for available services.  Schedules resources for tests and procedures to maximize patient convenience and efficiency of resource utilization. Proficiently schedules and pre-registers patients for tests in Radiology, Women's Medicine, Cardiology, Rehab, Respiratory Care, Pain Medicine and other ancillary departments, using a computerized scheduling system.  Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction.  Provides special instructions for procedures and directions to facilities and departments.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Adheres to AdventHealth Waterman Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function