Patient Resource Rep Full Time Days Park Ridge Health in Hendersonville, NC at Park Ridge Health

Date Posted: 7/20/2018

Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    7/20/2018
  • Job ID:
    18008788
  • Job Function
    Marketing & Communications
  • Travel
    No
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    Park Ridge Health

Job Description


Description

GENERAL SUMMARY

Performs all duties related to the Patient Resource Team and call center including answering phones and scheduling appointments. Registers new patients, facilitate communication needs of patient/family, office/clinic staff and the medical staff.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES

Professionally and politely answer incoming calls to the PRH call center.

Appropriately perform all tasks related to the registration of the patients into the practice management system to include but not limited to collecting and verifying patient demographics, including email address, mobile phone, insurance information and insurance eligibility etc.

Schedule new and return patient appointments.

Facilitate patient communication through patient cases; direct calls to the appropriate office staff members.

Assist new patients with selection of new primary care provider; complete registration process, communicate policies and first visit expectations, explain what to bring and give directions  to office. 

Assist patients with Patient Portal registration, explain new patient paperwork and trouble-shoot portal questions.

Highly skilled in customer service and problem resolution.

Posses in-depth knowledge of all PRH service lines, providers, departments, services and events to courteously answer callers' questions.

Promptly respond to website inquiries.

Ensure all tasks and job duties are performed to an acceptable standard defined by organizational practice, or credentialing organization's rules, regulations, policies, or requirements.

Demonstrate an ability to be flexible, organized and function well in a stressful situation.

Respects PRH in all customer service and Patient Resource Team related activities. 

Qualifications

KNOWLEDGE AND SKILLS REQUIRED

Excellent customer service skills with positive, outgoing & friendly manner.

Demonstrates high level of patience, empathy and compassion required.

Must be perceptive with good observation and problem solving skills.

Good verbal communication skills and strong work ethic required.

Manages time effectively with good judgement and works independently, required.

Knowledge of call center software, hardware, Microsoft Office and other equipment required.

Able to communicate effectively in English, both verbally and in writing required.

KNOWLEDGE AND SKILLS PREFERRED

Additional languages preferred.

EDUCATION AND EXPERIENCE REQUIRED

High School graduate or equivalent required.

EDUCATION AND EXPERIENCE PREFERRED 

One ear medical office experience preferred.


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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