Patient Liaison Schedule Clerk at AdventHealth

Date Posted: 9/13/2019

Job Snapshot

  • Job Schedule
  • Location:
    Ottawa, KS
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Ottawa

Job Description


Patient Liaison/ Scheduling Clerk  AdventHealth Ottawa

Location Address: 1301 S. Main Street, Ottawa, KS 66067

Top Reasons To Work At AdventHealth Ottawa

  • Family friendly community
  • Excellent cost of living
  • Five major recreational lakes
  • Many annual events and festivals
  • Environment committed to patient care
Work Hours/Shift:
  • Full Time
You Will Be Responsible For:
  • Utilizes initiative; strives to maintain steady level of productivity; self-motivated.  Organization and management of the scheduling functions. 
  • Provides patients with information about the specific department, directions to the department, parking.  Orders applicable services, i.e., wheel chairs, interpreters, prior to patient arrival. 
  • Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
  • Responsible for knowing hospital policies and being familiar with hospital services that are available.
  • Refers patient to the Business Office when financial arrangements need to be made.

What You Will Need:
  • High school or GED
  • MUST have previous work experience with the public sector

Job Summary:

Responsible for scheduling patient appointments for all physician services and all clinics of the facility.  Arranges for patient access by timely notification and filling of appointments. 

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a patient liaison with physician practices regarding pre-visit services.  This position is the liaison for communication between the patient and physician offices.   Performs customer service functions in the medical office setting, by ensuring accuracy of patient information and insurance coverage. Understands payment methods, communicates fee requirements.  Ensures highest level of customer service is provided to the patients and their families.  Performs business office responsibilities.  Ensures that the patient information is collected and that patients are aware of hospital policies and procedures.  Interviews incoming patient and enters information required, into computer database.  Ensures that any chart/reports are organized and available for patient appointments. Seeks patient feedback to ensure satisfaction and schedules follow up appointments.
Distributes appropriate information to ancillary departments.  Participates in performance improvement and CQI activities.  Performs other secretarial/clerical duties as needed.   

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function