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Patient Access Scheduler Full Time Day in Tavares, FL at AdventHealth

Date Posted: 2/8/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tavares, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Waterman

Job Description

Patient Access Scheduler AdventHealth Waterman
Location Address: 1000 Waterman Way Tavares, Florida 32778
Top Reasons To Work At AdventHealth Waterman
Career growth and advancement potential
Health Insurance Coverage

High quality of life with low cost of living just outside of Orlando, Florida

Work Hours/Shift:
Full Time, Days
You Will Be Responsible For:
  • Takes scheduling calls to maintain team performance goals.  Strives to keep schedulers focused and available for calls by resolving issues and questions as needed.  Manages call queues and staff to meet cost per scheduled event and speed to answer goals.  Conducts weekly team huddles sharing pertinent information pertaining to department information.
  • Encourages and motivates team through positive attitude, low absenteeism and tardiness rates.  Encourages team members to participate in department activities such as department meetings, luncheons, and Employee Forums.  Creates patient accounts pre-registers patients on inbound and outbound calls as needed.  Is able to work effectively under higher levels of stress.
  • Enters accurate information in scheduling and registration systems maintaining minimal error rate.  Updates and/or corrects errors or mistakes found in system to expedite patient care.  Carefully and courteously handles customer interaction in a way that preserves patient satisfaction for Florida Hospital Waterman. 
  • Provides feedback that motivates the team and enhances knowledge.  Provides input and feedback to Supervisor for annual and interim evaluations.  Educates staff on scheduling, pre-registration and pre-certification processes.  Approaches staff in a positive manner to provide constructive feedback.  Provides in-services to team as needed.  Alerts Supervisor of inappropriate staff behavior.
  • Delivers excellent customer service by fulfilling the Florida Hospital Waterman Mission of Extending the Healing Ministry of Christ.  Ensures team members utilize pleasant tone of voice and friendly, helpful attitude to keep conversation focused on customer or team member.  Attempts to resolve customer issues before escalating calls to Supervisor.  Initiates service recovery as appropriate.  Immediately alerts Supervisor of any situation or physician complaint that cannot be resolved on their own.

What You Will Need:

  • Effective oral and written communication skills
  • Basic computer skills
  • Knowledge of medical terminology preferred.
  • Knowledge of insurance health plans preferred.
  • Ability to coach and mentor staff preferred.
  • High School diploma/equivalent required
  • Customer service.
  • College education or coursework in business or healthcare, or related field preferred.
  • Call center experience preferred.
  • Patient scheduling experience preferred.
  • Physician or medical office experience preferred. 
Job Summary:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  The Scheduling Senior Representative is a working floor educator to approximately 12-16 schedulers/Pre-Cert/Pre-Registration Representatives. The Senior Representative utilizes system knowledge to assist team members to effectively and efficiently perform functions of their job.  Ensures staff ,members are answering phones in a timely and efficient manner to ensure optimal productivity. Trains and mentors new and/or existing employees on all aspects of outpatient scheduling including the scheduling and phone system software.  Monitors patient scheduler calls and coaches on patient satisfaction.  Schedules resources for tests and procedures to maximize patient convenience and efficiency of resource utilization. Proficiently schedules and pre-registers patients for tests in Radiology, Women's Medicine, Cardiology, Rehab, Respiratory Care, Pain Medicine and other ancillary departments, using a computerized scheduling system.  Provides special instructions for procedures and directions to facilities and departments. Proficiently pre-registers patients for various exams and procedures within Florida Hospital Waterman’s various departments and entities.  Able to work with numerous departments while multi-tasking performance and accuracy within a fast paced environment.  Adheres to Florida Hospital Waterman Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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