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Patient Access Registration Representative Full Time Evening in Tavares, FL at AdventHealth

Date Posted: 3/13/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Tavares, FL
  • Job Category
  • Date Posted:
    3/13/2019
  • Job ID:
    18016452
  • Job Function
    Patient Financial Services
  • Travel
    No
  • Shift
    2 - Evening
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Waterman

Job Description


Description
Patient Access Registration Representative AdventHealth Waterman

Location Address: 1000 Waterman Way Tavares, Florida 32778

Top Reasons To Work At AdventHealth Waterman
  • Health Insurance Coverage
  • Career growth and advancement potential
  • High quality of life with low cost of living just outside of Orlando, Florida
Work Hours/Shift:
Full Time, Evenings
You Will Be Responsible For:
  • Maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services.  Performs and processes accurate Pre-Registration procedures to meet the needs of Patient Access/Patient Financial Services Department in order to ensure expeditious and accurate payments on patient accounts, meeting productivity standards established by Leadership.
  • Meets or exceeds audit accuracy standard goal determined by Patient Access Leadership.  Ensures integrity of patient accounts by working error reports daily and/or entering appropriate and accurate data, and documenting all attempts made to collect and/or obtain missing documentation.  In working accounts for authorization, is held responsible for Denials to protect financial standing of Florida Hospital Waterman. 
  • Uses utmost caution that obtained benefits, authorizations, and/or Pre-Certifications are accurate according to the actual test/procedure or registration being performed.  Ensures all benefits, authorizations, pre-certifications, and financial obligations of patients, are documented on account memos, clearly, accurately, precise, and detailed to ensure expeditious processing of patient accounts.  In working patient accounts for benefits; monitors accounts for change in insurance status. 
  • Verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members.  Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit.
  • Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs.  Documents all attempts for collections, using approved verbiage, timely and consistently.  Proactively seeks assistance to improve collections.
Qualifications
What You Will Need:
  • Maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services.  Performs and processes accurate Pre-Registration procedures to meet the needs of Patient Access/Patient Financial Services Department in order to ensure expeditious and accurate payments on patient accounts, meeting productivity standards established by Leadership.
  • Meets or exceeds audit accuracy standard goal determined by Patient Access Leadership.  Ensures integrity of patient accounts by working error reports daily and/or entering appropriate and accurate data, and documenting all attempts made to collect and/or obtain missing documentation.  In working accounts for authorization, is held responsible for Denials to protect financial standing of Florida Hospital Waterman. 
  • Uses utmost caution that obtained benefits, authorizations, and/or Pre-Certifications are accurate according to the actual test/procedure or registration being performed.  Ensures all benefits, authorizations, pre-certifications, and financial obligations of patients, are documented on account memos, clearly, accurately, precise, and detailed to ensure expeditious processing of patient accounts.  In working patient accounts for benefits; monitors accounts for change in insurance status. 
  • Verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members.  Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit.
  • Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs.  Documents all attempts for collections, using approved verbiage, timely and consistently.  Proactively seeks assistance to improve collections. 
Job Summary:
  • Under general supervision, maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services. Meets or exceeds department audit accuracy standard goal determined by Patient Access Leadership. Uses utmost caution that obtained benefits, authorizations, and/or pre-certifications are accurate according to the actual test/procedure or registration being performed.  Directly communicates with patients telephonically to verify patient demographics and insurance information. Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit. Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan 



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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