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Patient Access Lead – Registration – Kissimmee in Kissimmee, FL at AdventHealth

Date Posted: 3/15/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Kissimmee, FL
  • Job Category
  • Date Posted:
    3/15/2019
  • Job ID:
    278036
  • Job Function
    Patient Financial Services
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Kissimmee

Job Description



Patient Access Lead – Registration – Kissimmee

AdventHealth Kissimmee seeks to hire a Patient Access Specialist who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

AdventHealth Kissimmee is a 163 bed community-focused hospital, conveniently located near Walt Disney World. The team here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties. At the heart of our latest expansion is a new, three-story tower featuring 80 expansive, private patient rooms and a host of modern amenities and technologies. Because we believe family support is an essential part of health and healing, we’ve included large, beautifully decorated family waiting areas with the comforts of home. Plus, each patient room includes ample space for visiting loved ones to relax, work and sleep.



Department Profile:

AdventHealth Patient Access/Guest Services – offers world class customer service and is the patient’s first impression at our mission-centric organization. As patient advocacy ambassadors, the Altamonte team strives for excellence in patient experience, patient safety, throughput, regulatory compliance and ensures financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. We work hand in hand with multiple departments throughout the campus to give our patients a seamless experience. With a focus on fostering talent we provide a wide range of opportunities to learn new skills and grow professionally through individual development plans.



Work Hours/Shifts:

TBD



Job Summary:

The Patient Access Lead supports department and team by ensuring patients are registered and processed through system protocols accurately and timely. Ensures integrity of patient accounts by working assigned error reports. Anticipates and responds to inquiries and needs of team members and clinical partners as requested, performing general shift lead duties. Ensures team success in meeting and exceeding stated monthly collection and accuracy goals. Constantly ensures a high level of team productivity by proactively reviewing patient volume. Maintains close working relationship with clinical partners to ensure continual open communication, aiding in meeting discharge interviewing goal. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.



Knowledge, Skills, Education, & Experience Required:

  • Understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature
  • Working knowledge of Microsoft programs and familiarity with database programs
  • Ability to operate general office machines such as computers, facsimiles, copiers, and scanners
  • Ability to effectively learn and perform multiple task, and organize work in a systematic and efficient fashion
  • Ability to communicate professionally and effectively in English, both verbally and in written form
  • Ability to be responsive to an ever-changing matrix within the hospital
  • Skilled to mentor and coach team members for optimal success
  • Knowledge of computer programs, such as Cerner (Preferred)
  • Basic knowledge of medical terminology (Preferred)
  • Exposure to insurance benefits; ability to decipher insurance benefit information
  • Bilingual in English and Spanish (Preferred)
  • Associate’s degree and/or higher level education, or completed coursework, in Health Services Administration or other related medical or business field
  • One (1) year minimum within Patient Access department
  • One (1) year collections experience
  • One (1) year leadership experience within healthcare and/or related field


Licensure, Certification, or Registration Required:

  • Certified Healthcare Access Associate via National Association of Healthcare Access Management (Preferred)


Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Serves as the “supervisory”/first point of contact within respective registration areas in an effort to provide optimal support and resolve challenges that may arise. Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments. Responsible to stay in communication with leadership regarding all aspects of operations and staffing. Escalates unresolved challenges to next-level leadership in a timely manner, as needed, and ensures prompt and appropriate resolution. Presents written and verbal directions to employees to ensure they are well-informed about their performance and job requirements as indicated.
  • Supports department and team by ensuring patients are registered and processed accurately and timely in order to meet wait time goals and door-to-doctor goals established by Florida Hospital. Ensures integrity of patient accounts by working assigned error reports and auditing team members accounts as directed by leadership. Communicates with team members and leadership the educational needs for improvement related to processes and work flows via email or team meetings. Trains and assists new hires in successfully meeting 90-day productivity standards.
  • Provides team members with tools and training needed to assist in meeting accuracy standard goals, minimize department registration errors, rejections, and avoidable denials. Ensures team’s accuracy while working patient accounts, and provides assistance as needed in insurance identification and selection. Ensures accuracy for required protocols associated with insurance selection, including ensuring authorization requirements and timely discharge are facilitated and reimbursements are maximized. Holds team accountable for creating accurate good faith estimates in an effort to maximize up-front cash collections, in addition to, adding collection documentation where required. Ensures team members understand the importance of properly identifying patients and inputting demographics information, as well as, properly securing the required forms to ensure compliance with regulatory policies through shadowing team members. Adheres to HIPAA guidelines when handling patient information, and trains and educates team members on HIPAA.
  • Ensures a high level of team productivity by proactively reviewing tracking board for shifts in volume, visiting registration areas, and offering additional assistance as required. Ensures team members are seeking out patients for timely account follow up and completion, minimizing amount of turnover to next shift, and minimizing patient wait times. Uses utmost caution in patient and employee safety by following established guidelines, such as hand washing and following contact precautions.
  • Assigns and/or re-assigns registration positions as volumes increase or staffing issues arise. Provides timely and continual coverage of assigned work areas in order to offer prompt patient service and be available for all clinical partner’s registration needs. Arranges scheduled relief coverage and monitors staff’s daily attendance and tardiness. Limits use of overtime by monitoring productivity. Documents employee performance and attendance as assigned by management. Ensures, on a daily basis, that team is prepared to begin work immediately by being at workstation as scheduled by department leadership. When working Guest Services: maintains up to date and thorough knowledge of assigned AdventHealth campus and phone numbers in order to provide guests and patients the most accurate information and directions possible. Promotes a safe work environment by following through with ID badging system of guests after hours, as required.
  • Ensures team success in meeting and exceeding stated monthly collection goals. Provides encouragement, education, and training to motivate team members in collections and reviews all collection reports timely, as assigned by leadership. Ensures team is utilizing current price estimation tools. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Performs cashiering functions, such as, daily batching and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of Florida Hospital. Maintains schedule flexibility and exhibits effective time management skills.
  • Ensures team success in meeting and exceeding stated monthly collection goals. Provides encouragement, education, and training to motivate team members in collections and reviews all collection reports timely, as assigned by leadership. Ensures team is utilizing current price estimation tools. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Performs cashiering functions, such as, daily batching and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of Florida Hospital. Maintains schedule flexibility and exhibits effective time management skills.
  • Maintains strong working knowledge of all online eligibility tools, as well as knowledge on how to interpret insurance benefits and is able to train staff and aid in securing the maximum financial responsibility due at the time of service. Proactively seeks assistance to improve collections of team, as needed. Reviews all collection reports timely, as assigned by leadership. May perform cashiering functions and other duties as required in support of the pre-established legal and financial guidelines of Florida Hospital.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Lead Patient Access opportunity with AdventHealth Kissimmee and apply online today.



Job Keywords:

Lead Patient Access, Registration, Kissimmee



Position Location:  Kissimmee
Job:  Patient Financial Services
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Kissimmee
Schedule:  Full-time
Shift:  Day
Job Level:  Team Leader
Education Level:  Associate's Degree
Travel:  No
Job Posting:  Mar 15, 2019, 11:04:35 AM

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