Patient Access Coordinator @ Oncology Centralized Services cc6041 in Altamonte Springs, FL at Florida Hospital Medical Group

Date Posted: 7/20/2018

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    7/20/2018
  • Job ID:
    266939
  • Job Function
    Other Non-Clinical Professional
  • Travel
    Yes, 25 % of the Time
  • Shift
    Day
  • AHS Zone
    2-Legacy System
  • Organization
    Florida Hospital Medical Group

Job Description

More than 500 board-certified physicians, 200+ mid-level providers, and 1,500 clinical and support staff in over 40 specialties provide patients with a broad range of medical and surgical services. FHMG operates over 160 offices, providing compassionate, multidisciplinary care to more than one million patients a year. FHMG is affiliated with Florida Hospital and is a subsidiary of Adventist Health System, the largest not-for-profit Protestant health care system in the nation, supporting 43 hospitals in 10 states. In existence since 1994, FHMG (originally known as Florida Physicians Medical Group) has demonstrated consistent growth and stability in an ever-changing health care market.

Patient Access Coordinator
GENERAL SUMMARY:
The Patient Access Coordinator, under close supervision, is responsible for facilitating communication between the patient, insurance plans, physicians and practice. Is responsible for patient accounts, creating and performing updates in a timely manner as outlined by department guidelines and leadership, and adheres to all pertinent rules & regulations for all applicable local, state and federal agencies and accrediting bodies.
 
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
  • Creates patient accounts in an accurate and timely manner, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit, as directed
  • Ensures all financial assessments are clear, updated on account and thorough to ensure expeditious billing of patient accounts
  • Pre-certifies applicable patient accounts under responsibility in a timely manner. Uses utmost caution that authorizations are correct and documents the most accurate benefits possible
  • Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available in order to provide consistent service to patients and clinical partners
  • Monitors e-mail inbox & faxes, and responds to phone calls, researching questions, patient account requests, pre-certification issues, and other related account documentation while responding within defined time frames
  • Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity
  • Obtains medical records or other required documentation to assure timely payment of the account
  • Contacts insurance company for referral number or pre-certification/authorization & documents
  • Directs patients to appropriate specialists and vendors according to their insurance
  • Reconciles charges to daily schedule to ensure accurate billing
  • Completes special projects or performs other duties as assigned
KNOWLEDGE AND SKILLS REQUIRED:
  • Uses discretion when discussing personnel/patient related issues that are confidential in nature
  • Responsive to ever-changing matrix of practice needs and acts accordingly
  • Self-motivator
  • Capable of communicating professionally and effectively in English, both verbally and in writing
  • Has clear understanding & working knowledge of rules and regulations of contracted insurance
KNOWLEDGE AND SKILLS PREFERRED:
    • Cerner
    • Athena
    • General working knowledge of payor websites
 
EDUCATION AND EXPERIENCE REQUIRED:
  • High School graduate or equivalent
  • One year of hospital patient access or medical office experience
EDUCATION AND EXPERIENCE PREFERRED:
    • ICD-10 experience
    • Coding experience
       
      LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
  • N/A
     
    LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
  • N/A
What makes working at Florida Hospital Medical Group special?  We recognize your investment in a health care career, and we are truly dedicated to your success.  We promote positive feedback as well as help you accomplish professional and personal goals. 
We hope you are interested to develop your healthcare career in our dynamic faith based organization.  Our Mission is to extend the healing ministry of Christ.  Our employees are welcomed to join our Spiritual Ambassador Program which highlights our dedication to each other and our community.
A Spiritual Ambassador is one who: Loves & Cares, Prays & Listens, Comforts & Supports and Encourages & Smiles.
While living our mission, Spiritual Ambassadors create a culture of caring within our practices through various activities. They minister to co-workers and patients, helping them experience trust, belonging and hope.
The size of Florida Hospital Medical Group offers you flexibility to explore different types of medical practices and gain valuable experience.  Florida Hospital Medical Group is closely linked with Florida Hospital, Centra Care and is under the Adventist Health Care system, which is the largest non-profit healthcare provider in the nation.  
FHMG Recruitment Team is here to support your career search and goals.  Together, we can explore the many opportunities that fit your life.  We offer excellent working conditions that help you maintain a positive attitude and work/life balance.  We value wellness of mind, body and spirit of all our employees.
Our competitive benefits cover:
 
Health and Wellness:
-Health, Dental, and Vision
-Life, Disability, and Supplemental Insurance
-Cancer and Specified Diseases Plan
-Paid Days Off
-Healthy 100 Employee Program
-Tobacco-Free Campus
-Wellness Screenings
FINANCIAL Tools and Plans:
-Educational Assistance
-Retirement Plan
-Flexible Spending Accounts
-Direct Deposit
-Credit Union
Community Initiatives:
-Adopt a Family
-Backpacks for Kids
-Mission Trips
-Blood Drives
Additional Benefits:
-Employee Assistance Program
-Employee Discounts
-Various Onsite Services and Amenities
-Spiritual Ambassadors
-Service Awards
 
FLORIDA HOSPITAL MEDICAL GROUP IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE, NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS, AND IS A DRUG-FREE WORKPLACE.


Position Location:  
Job:  Other Non-Clinical Professional
Organization:  Florida Hospital Medical Group
Primary Location:  US-FL-Altamonte Springs
Schedule:  Full-time
Shift:  Day
Job Level:  Entry Level
Education Level:  High School Diploma / GED
Travel:  Yes, 25 % of the Time
Job Posting:  Jun 19, 2018, 8:11:15 PM

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