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Outpatient Services Coordinator – Outpatient Imaging – Winter Park – Part Time in Winter Park, FL at Adventist Health System

Date Posted: 12/6/2018

Job Snapshot

Job Description

Outpatient Services Coordinator – Outpatient Imaging – Winter Park – Part Time

Florida Hospital Winter Park seeks to hire an Outpatient Services Coordinator who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Nestled among the oak-shaded, brick-paved streets of one of the most picturesque hometowns in the country, Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years. Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness. Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the Florida Hospital Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the Florida Hospital Orthopaedic Institute. Together with the community we serve, we're building a model of community health and wellness for generations to come.

Department Profile:

The Patient Access Team at Winter Park Memorial Hospital includes Admitting, Imaging Diagnostic Centre, Labor & Delivery, Women’s Services, and Emergency Department Registration Representatives, as well as, their leadership staff. The purpose of the Patient Access department is to secure/verify all demographic information on patients in an effort to help ensure the integrity of the patients’ medical record information, as well as, support the financial strength of the organization. Their duties include: providing exceptional customer service to our patients and the departments of the hospital; obtaining insurance benefit and eligibility information related to the services provided; collecting and prioritizing all insurance information; securing authorization for services, as required; and, collecting the patients’ financial responsibility at the time of service.

Work Hours/Shifts:

Saturday – Sunday; 7:30a – 4p

Job Summary:

Under general supervision, the Outpatient Services Coordinator registers patients for outpatient services using multiple systems. This includes, but is not limited to, ensuring patient demographics and account information are appropriate for account type, adding patients to scheduling program for future visit(s) and/or same day testing and obtaining authorization if required by patient’s insurance provider. This position is responsible for interpreting insurance information and creating an estimate of charges and patient responsibility through estimation tools/programs provided by department. The Outpatient Services Coordinator is responsible for thorough financial assessments, authorizations/pre-certifications, and/or benefit memos on patient’s account to ensure expeditious account resolution and to protect the financial standing of Florida Hospital. This position will assist patients and medical offices with obtaining medical record requests. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature
  • Ability to respond to ever-changing matrix of hospital needs and act accordingly
  • Self-motivator and quick thinker
  • Proficiency in performance of basic math functions
  • Effectively and professionally communicates in both verbal and in written form
  • Ability to prioritize and manage simultaneous assignments while paying close attention to detail
  • Ability to learn computer software programs
  • Basic understanding of medical and insurance terminology
  • High School diploma or equivalent (Preferred)

Licensure, Certification, or Registration Required:

  • N/A

Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program

  • Prepares to begin work immediately by being at work station as schedule by department leadership in order to offer continuous patient service and be available for all clinical partner’s needs. Maintains schedule flexibility and exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime. Provides continual coverage of assigned workstation at all times in order to assist customers promptly, arranging schedule relief coverage during extended time away from workstation.
  • Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a compassionate and helpful manner while extending exemplary customer service and assistance as needed. Answers telephones within (3) rings using scripted greeting, and responds to inquiries within an appropriate time-frame. Reviews physician orders to verify patient’s name, date of birth, diagnosis, ordering physician’s name and ensure orders have been signed by ordering clinician. Maintains open line of communication with patients, leadership and clinicians when delays occur or issues arise.
  • Schedules patient examinations over the phone, via fax requests, schedule work-list, and walk-in patients. Makes outgoing calls and/or utilizes online recourses to obtain office notes required for obtaining authorizations. Works as a liaison between insurance and physician offices to be an advocate for patient care. Obtain any necessary required historic, clinical, insurance and or patient information and update systems accordingly.
  • Registers patients for respective services, ensuring patient demographics and account information are appropriate for patient account type as determined by patient’s visit and as directed by department leadership. Performs benefit and eligibility verification applicable to patient’s visit. Creates a notice of estimated total charges and patient financial responsibility. Responsible for thorough financial assessments, authorizations/pre-certifications, and/or benefit memos on patients accounts to ensure expeditious billing and to protect financial standing of Florida Hospital. Ensures integrity of patient accounts by working error reports daily and meets/exceeds accuracy standard goal determined by department leadership. Meets/exceeds upfront cash collection standard goal determined by department leadership.
  • Reviews medical requests to ensure all elements are present and requestor is legally authorized to obtain medical records in accordance with HIPAA, federal and state laws related to release of information. Facilitates and processes the release of medical records (films, CDs/DVDs, reports) within appropriate time-frame provided by leadership. Reviews and validates requested patient information prior to scanning, uploading, mailing, and/or releasing information to requestor.
  • Manages a multitude of clerical duties and assigned projects, while sustaining department’s key initiatives in support of daily operational flow(s).
  • Attends department meetings and promotes positive dialogue within the team. Is proactive in looking for ways to improve department processes and engages in action planning to enhance patient experience. Participates in activities that promote camaraderie and a friendly work environment. Enthusiastically participates in departments initiatives.
  • Complies with HIPAA regulations and Florida Hospital policies by verifying pertinent information to determine caller or visitor authorization level before releasing account information

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Outpatient Services Coordinator opportunity with Winter Park and apply online today.

Job Keywords:

Outpatient, Patient Access, Winter Park

Position Location:  Winter Park
Job:  Administrative / Business Support
Organization:  Florida Hospital
Primary Location:  US-FL-Winter Park
Schedule:  Part-time
Shift:  Day
Job Level:  Entry Level
Education Level:  None
Travel:  No
Job Posting:  Dec 6, 2018, 10:41:46 AM

Location | Organization | Category | Job Function