Office Assistant Billing Specialist HealthCare Partners FT Days in Daytona Beach, FL at Adventist Health System

Date Posted: 10/8/2018

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Physician Services
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    FH Health Care Partners

Job Description


Work Hours/Shifts

Monday-Friday. Full Time Days. 

Florida Hospital HealthCare Partners

Florida Hospital HealthCare Partners is an employed physician group that enjoys a mutual partnership with Florida Hospital Deland, Florida Hospital Fish Memorial, Florida Hospital Flagler, Florida Hospital Memorial Medical Center, and Florida Hospital Oceanside, based upon the close alignment of our mission and values.  If you’re interested in delivering world-class care alongside our team of highly skilled professionals, we encourage you to apply today.


You will be responsible for:

  • The Office Assistant / Billing Specialist represents the practice in the coordination of all patient/physician/therapy/nursing encounters, ensuring appropriate utilization of time and patients’ needs are met. 
  • This position is also responsible for accurate entry of patient information, financial information, codes and charges for services rendered on a daily basis.
  • In addition, the Office Assistant Billing Specialist is responsible for specialized billing not handled by the Centralized Billing Office
  • Has primary responsibility for answering the telephone in a prompt and courteous manner, following established policies and procedures
  • Identifies her/himself and the practice
  • Takes complete and accurate messages
  • Properly triages telephone calls in accordance with policy
  • If appropriate, transfers calls in a courteous and professional manner
  • Delivers messages in a timely manner
  • Schedules, cancels, reschedules, etc., appointments as requested
  • Is responsible for check-in of patients
  • Confirms, adds, deletes, or makes any changes patient’s insurance and/or personal information in IMPAC and Cerner to ensure accurate billing.
  • Obtains patient signatures on required forms, i.e., MSPQ, Consent for Treatment, as appropriate
  • Notifies clinical staff that patient has arrived for appointment
  • Registers all patient encounters in Cerner and scans in insurance cards.
  • Is responsible for check-out of patients:
  • Determines the amount due from the patient (co-pay, deductible, percentage, etc.)
  • Collects co-pays for treatment and procedures such as CT Scans, MRI’s, PET Scans, etc., enters payment amount into computer, and issues receipt to patient
  • Schedules follow-up appointment and procedures and testing for existing patients (i.e.: High Dose Radiation (HDR,) I131, Simulations and Planning CT’s, Biopsies, PET Scans, CT Scans, Hospice Referrals, etc.).
  • Ensures exiting patients feel confident that all of their questions and concerns have been or are in the process of being resolved.
  • Takes incoming new patient referrals and schedules appointments as appropriate.
  • Maintains the appointment schedule to accommodate physician/therapy/nursing requests and/or other conflicts such as vacations, covering for other facilities, meetings, hospital rounds, surgical procedures on and off site, etc. Reschedules patients when physician is unable to meet daily schedule for any reason.
  • Calls patients to confirm next day’s appointments.  Leaves appropriate messages if unable to reach patient and updates that information into IMPAC.
  • Contacts all “no show” patients in an effort to reschedule. 



What will you need?

  • High school graduation or equivalent required. 
  • A minimum of two years’ experience required, three years preferred, in a medical office or equivalent with medical terminology, coding, charge entry and payment collection. 
  • Technical knowledge is needed in the medical insurance billing fields through at least 1 year experience. 
  • Computer proficiency required.
  • Small Office Equipment, i.e. copier, fax, proficiency required.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function