Member Ambassador Spira Care Clinic Olathe Full Time Days in Shawnee Mission, KS at Shawnee Mission Medical Center

Date Posted: 7/20/2018

Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    7/20/2018
  • Job ID:
    18008697
  • Job Function
    Administrative
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    Shawnee Mission Medical Center

Job Description


Description
Shawnee Mission Health

SMH has provided faith-based, whole person care to the Kansas City community since 1962. SMH is more than just a hospital campus. We’re a network of health care facilities working to exceed expectations by delivering quality care with compassion and supporting an exceptional staff of more than 700 physicians representing 50 medical specialties.

 Our mission of Improving Health Through Christian Service is achieved each and every day through the dedication and commitment of our associates, physicians and volunteers. We strive to be a regional beacon of wellness, hope and healing attracting customers seeking unsurpassed clinical quality and compassionate care for the whole person, following the example of Christ's healing ministry.

 The largest health care provider in Johnson County, Kansas, the SMH network includes Shawnee Mission Medical Center, SMH – Overland Park and SMH – Prairie Star. The 54-acre campus at SMMC is comprised of the main hospital, a community health education building, six physician office buildings and an associate child care center. The Emergency Department at SMMC is the busiest in Johnson County. We deliver more babies each year at the Shawnee Mission Birth Center than any other hospital in the metropolitan area and our Center for Women’s Health is nationally recognized. We have 10 Shawnee Mission Primary Care locations with more than 70 Board-certified doctors who specialize in family medicine, internal medicine and pediatrics as well as Centra Care Shawnee Mission Urgent Care and Spira Care locations.


Qualifications

The Member Ambassador takes ownership in creating the ultimate first impression experience at Spira Care. They also have knowledge of the broad scope of services offered by Spira Care in order to effectively communicate with members. The Member Ambassador will engage customers and staff to enhance their experience at Spira Care. The primary focus will be exceeding customer expectations by anticipating their needs (taking their coat, offering something to drink, asking how they are doing, treating as a person, not just a patient) and setting the stage for an individualized member experience. Duties include greeting members by name as they enter the Care Center and generally acting in a positive and welcoming manner


You will be responsible for:

  • Exceed/anticipate member needs in a positive and courteous manner
  • Take ownership in creating a welcoming environment
  • Greet the member by name
  • Take coat
  • Offer a beverage
  • Escort the member to the exam room
  • Ask probing questions about ‘the person, not the patient’
  • Be available to the member until the Intake RN is able to come into the room
  • Must be responsive to the needs of a variety of individual (members, physicians, professional staff and associates).
 
What will you need?
  • High School Diploma or Equivalent
  • 2 - 5 years of Position-Related Experience


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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