Manager – Professionalism – Quality Management/ Safety - Orlando at AdventHealth

Date Posted: 9/18/2019

Job Snapshot

Job Description

Manager – Professionalism – Quality Management/ Safety - Orlando

AdventHealth Orlando seeks to hire a Manager – Professionalism who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

Work Hours/Shifts:

8a-5p; M-F

Job Summary:

The Manager of Professionalism is responsible for working collaboratively with the Department of Professionalism Director to screen and evaluate reports received within the Department of Professionalism. In conjunction with the department director, utilizes policies, standard operating procedures and critical thinking to provide initial evaluation and recommendation for reports received within the Department of Professionalism to ensure proper identification of issues and actions to be taken. Responsible for tracking all reports received into the department and maintaining appropriate records of reports, referrals and actions as outlined in applicable policies and procedures. Assists the director and other hospital leadership to evaluate educational needs and resources to help facilitate professionalism throughout AdventHealth Orlando. Responsible for ensuring the department remains compliant with all regulatory requirements, state and federal laws. Works collaboratively with legal counsel and interdepartmental leaders as needed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Strong organizational and critical thinking skills
  • Excellent oral and written communication skills, including the ability to effectively present to executive levels of leadership and Medical Staff
  • Excellent interpersonal skills and the ability to demonstrate empathy and active listening skills
  • Ability to maintain strict confidentiality and follow all hospital and Medical Staff policies related to confidentiality and disclosure
  • Mastery of desktop applications, including Microsoft Office
  • Knowledge of applicable regulatory requirements and State and Federal laws as they pertain to Patient Safety Organizations, Peer Review, Risk Management and Medical Staff compliance and reporting
  • Bachelor’s degree in psychology, Nursing or other Healthcare related field
  • 5 years’ experience in a hospital setting or other applicable healthcare setting
  • Master’s degree in nursing, or Healthcare related field (Preferred)

Licensure, Certification, or Registration Required:

  • If a nurse, current valid State of Florida or multi state license as a Registered Nurse OR
  • State License for other clinical fields as applicable in these professions: Speech Pathologist, Physical Therapist, Occupational Therapist, Respiratory Therapist, Pharmacist, Radiology Tech, Physician Assistant OR
  • If a psychologist, no licensure requirement (only Bachelor’s degree in Psychology required)
  • State license as applicable for Applicants with a master’s degree in psychology (Preferred)

Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
  • Demonstrates, through behavior, AdventHealth Orlando’s service standards.
  • Screen all professionalism reports received. Assign a priority status to each report according to department SOP.
  • Collaborate frequently with department director, legal counsel, Peer Review leadership, administration, medical staff leadership.
  • Prepare a summary of all professionalism reports and recommendations for regular review with department director as outlined in department SOP and policies.
  • Conduct investigations related to professionalism reports received. Evaluate all professionalism reports and make initial recommendation for action, including but not limited to additional information gathering, referral to external department, collegial intervention.
  • Identify resources for provider wellbeing, support, or education as needed. Initiate review of concerns based on report including but not limited to site visit, interviews with involved parties, review of additional documentation/information.
  • Manage coordination and tracking of reports within the Department of Professionalism as outlined by policy and SOP.
  • Provide analysis of trends in data received and summarize reports/presentations for executive physician and hospital leadership
  • Design and implement education related to professionalism, policies and processes for Medical Staff and hospital employees as needed.
  • Manage supportive staff for the Department of Professionalism.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Manager opportunity with AdventHealth Orlando and apply online today.

Job Keywords:

Manager, Professionalism, Quality Management, Safety, Orlando

Position Location:  Orlando
Job:  Other Clinical Professional
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Full-time
Shift:  Day
Job Level:  Team Leader
Education Level:  Bachelor's Degree
Travel:  No
Job Posting:  Jul 18, 2019, 8:36:24 AM

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