ITSM Developer - Intermediate at AdventHealth

Date Posted: 8/28/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    8/28/2019
  • Job ID:
    19013398
  • Job Family
    Information Systems
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Information Technology

Job Description


Description

ITSM Developer - Intermediate

AdventHealth Information Technology

Location Address: Inspiration Avenue,  Orlando, FL

Top Reasons To Work At AdventHealth Corporate

•         Great benefits

•         Immediate Health Insurance Coverage

•         Career growth and advancement potential

•         Award-winning IT Department

Work Hours/Shift:

Full-Time, Monday – Friday

 

You Will Be Responsible For:

Service Management Responsibilities

  • Executes the tasks associated with service design, service transition or service operations (e.g., change, event, problem, and incident), adhering to the service management processes.
  • Acts as liaison between process owners, managers and users to evaluate and implement process improvement opportunities.
  • Ensures all parties understand ownership and accountability between service management supporting teams by communicating consistently and keeping accurate documentation throughout the change management cycle.
  • Provides group training on service management processes and tools using approved Service Management Training presentation.
  • Stays current with emerging trends in service management, proposing and developing plans to further the function.
  • Mentors other team members who may be less experienced in service management area in meeting various business needs.
  • Assists in facilitating and promoting organizational change.
  • Acts as SME with teams to design test plans and functional test cases.
  • Coordinates appropriate testing with end users on complex projects, including schedules, resources and environments, if necessary.
  • Identifies and documents risks and issues through review of implementation and backout plans documented within change records and work with teams to develop mitigation strategies for those risks and issues.
  • Creates and provides reports for management, summarizing process compliance.
  • Identify, evaluate, and document opportunities for Continual Service Improvement (CSI) in the approved Service Management application

Development Responsibilities

•         Configuration/customization of the ITSM tools, including creating workflows and delivering business requirements

•         Analyze and fully understand user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout development and delivery

•         Perform system and integration testing with sample and live data through web service and email APIs, including scripting logic for data transformation

•         Perform upgrades and evaluate patches following the organization’s Change Management processes

•         Monitor health, usage and overall compliance of the ITSM toolset

•         Report on Critical Success Factors (CSF) & Key Performance Indicators (KPIs)

•         Maintain Service Levels set by the organization in support of SACM processes and the IT Service Management tool

•         Provide education and training when needed on the IT Service Management tool and SACM processes


Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

•         Demonstrates the ability to achieve objectives via influence of others

•         Ability to communicate both written and verbally with all levels of the enterprise

•         Knowledge in coding languages JavaScript, HTML and CSS

KNOWLEDGE AND SKILLS PREFERRED:

•         Enterprise experience in healthcare environment

•         Knowledge of the Service Management toolsets and how it relates to other ITSM processes

•         Knowledge of Angular JavaScript, REST and SOAP APIs

EDUCATION AND EXPERIENCE REQUIRED:

•         Bachelor’s degree in Computer Science, MIS, or BSIT or relevant experience

EDUCATION AND EXPERIENCE PREFERRED:

•         Bachelor’s degree in Computer Science, MIS, or BSIT

•         Minimum 5 years enterprise experience in IT Service Management

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

•         ITIL 4 Foundation Certification within one year of release or ITIL v3 Certification

•         ITIL 4 Create, Deliver & Support Certification within one year of release or ITIL V3 Intermediate RCV Certification

 

Summary:

The Admin / Developer for the IT Service Management tools will be responsible for configuring, administering and scripting in the tools chosen by ITSM. This role will work with the IT Leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use the IT Service Management tools.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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