IT-PC Tech Associate in Tampa, FL at Adventist Health System

Date Posted: 10/10/2018

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
    10/10/2018
  • Job ID:
    18013231
  • Job Function
    Information Systems
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    Adventist IT

Job Description


Description

Work Hours/Shift

Full-time M-F 8-5

Adventist Information Technology

Be part of the Adventist Information Technology family.

Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It’s about making a difference, saving lives, and helping others live a fuller one. You’ll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit.

This is more than a career. It is a calling.

With hospitals and facilities in 9 states, you’ll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference – Adventist Information Technology is for you.

General Summary:

This position is primarily responsible for troubleshooting End User Computing issues. The associate technician will provide accurate and timely support services for all end user hardware, software and peripherals and will also become the direct interface to the customer on behalf of other technical teams. This includes providing remote PC support and troubleshooting, implementing approved software, testing prototypes and assisting with evaluations and recommendations of vendor packages. This is an hourly positon which requires taking on-call and is essential to the job role

The entry level technician will consult with team lead and staff regarding end-user equipment problems or malfunctions and recommend solutions.  The technician will assist with end-user training and provide clear documentation. The technician will also provide status reports, problem-resolution summaries, and inventory reports as required


Qualifications

What you will be responsible for:


•         Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications.  This includes installation and relocation of devices, as required


•         Follow AHS-IS standards for devices and software, as approved and directed by the AHS-IS Senior Leadership; report any non-standard installations of software or hardware


•         Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems


•         Troubleshoot and perform preventive maintenance on any authorized Adventist Health Systems devices as requested by user


•         Enter and update Helpdesk tickets required to monitor and track all work done in End-User Computing support area. Follow and maintain necessary procedural documentation


•         Contribute to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance


•         Maintain and manage inventory and spare hardware, and related inventory records. Track and report suspect items to manager


•         Stay abreast of the latest technology enhancements through continuous technical self-education and reading. Evaluate and report up technologies that may be deemed appropriate for the business. Provide ROI analysis, if warranted


•         Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results


•         Complete assigned tasks and projects within the scheduled deadlines


•         Help fellow EUC Specialist(s), to improve teamwork, knowledge and customer service

 

What you will need:

KNOWLEDGE AND SKILLS REQUIRED:


•         Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Skype for Business)


•         Knowledge of all current Microsoft Desktop Operating Systems


•         Familiar with Active Directory and SCCM


•         Familiar with Mobile Devices (iOS, Android/WP, Blackberry)

EDUCATION AND EXPERIENCE REQUIRED:


•         High School diploma or the equivalent of technical education.


•         1-3 years of experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment

EDUCATION AND EXPERIENCE PREFERRED:


•         Associate's Degree in computer or technology related industry

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:


•         A+ Certification within 180 days of hire date

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

One or more of the following:
A+ Certification
Security + Certification
Network+ Certification
Microsoft Technology Associate Certification




This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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