Insurance Reimbursement Specialist II – Emergency Medical Service – Maitland in Maitland, FL at Adventist Health System

Date Posted: 10/8/2018

Job Snapshot

Job Description



Insurance Reimbursement Specialist II – Emergency Medical Service – Maitland

Florida Hospital seeks to hire Insurance Reimbursement Specialist II who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Department Profile:

The EMS department is a hospital-based State of Florida approved ambulance provider. EMS provides intra-facility emergent and non-emergent transport for the patients of Florida Hospital’s seven campuses within a 2800 square mile tri-county area. The EMS’ department operates critical care, advance and basic life support, and specialty transport ambulances. EMS mission is to extend the healing ministry of Christ ensuring continuity of patient care by providing the highest level of care to patients requiring medical transport within the Florida Hospital system.



Work Hours/Shifts:

8:00am – 5:00pm / Monday - Friday



Job Summary:

Under general supervision, is responsible for processing insurance and billing insurance in a timely manner. Reviews assigned electronic claims and submission reports. Resolves and resubmits rejected claims appropriately as necessary. Processes daily and special reports, unlisted invoices and letters, error logs, stalled reports and aging. Performs outgoing calls to patients and insurance companies to obtain necessary information for accurate billing. Answers incoming calls from insurance companies requesting additional information and/or checking status of billings. Adheres to all company policies and procedures. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.



Knowledge, Skills, Education, & Experience Required:

  • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
  • Ability to be responsive to ever-changing matrix of hospital needs and act accordingly.
  • Ability to communicate professionally and effectively in English, both verbally and in writing
  • Proficiency in performance of basic math functions.
  • Strong analytical and research skills
  • One year of experience in a Revenue Cycle department or related areas such as registration, finance, collections, customer service, medical, or contract management
  • High school diploma or GED (Preferred)


Licensure, Certification, or Registration Required:

  • N/A


Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program

  • Works with insurance payers to ensure proper reimbursement on patient accounts. Depending on payer contract may be required to participate in conference calls, accounts receivable reports, compiles the issue report in order to expedite resolution of accounts.
  • Examines contract to ensure proper reimbursement, educates team of inconsistencies in processing, including disciplinary discussions if necessary, and any changes to contract identified.
  • Works follow up report daily, maintaining established goal(s), and notifies Supervisor, of issues preventing achievement of such goal(s). Follows up on daily correspondence (denials, underpayments) to appropriately work patient accounts. Assists Customer Service with patient concerns/questions to ensure prompt and accurate resolution is achieved. Produces written correspondence to payers and patients regarding status of claim, requesting additional information, etc.
  • Reviews previous account documentation, determining appropriate action(s) necessary to resolve each assigned account. Initiates next billing, follow-up and/or collection step(s), this is not limited to calling patients, insurers or employers, as appropriate. Sends initial or secondary bills to Insurance companies.
  • Documents billing, follow-up and/or collection step(s) that are taken and all measures to resolve assigned accounts, including escalation to Supervisor/Manager if necessary. Processes administrative and medical appeals, refunds, reinstatements and rejections of insurance claims.
  • Remains in consistent daily communication with team members, including new process education, disciplinary actions, Reimbursement Lead and Reimbursement Manager regarding all aspects of assigned projects.
  • Monitors and assists team members regularly, providing feedback, ensuring both goals and job requirements are met as assigned by Manager. Trains new staff, performs audits of work performed, and communicates progress to appropriate Supervisor. Provides continuing education of all team members on process and accounts receivable (A/R) requirements.
  • Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Insurance Reimbursement Specialist II opportunity with Maitland and apply online today.



Job Keywords:

Insurance Reimbursement, Specialist II, Emergency Medical Service, Maitland



Position Location:  Maitland
Job:  Patient Financial Services
Organization:  Florida Hospital
Primary Location:  US-FL-Maitland
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  None
Travel:  No
Job Posting:  Oct 8, 2018, 9:08:35 AM

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