HR Contact Center Supervisor in Altamonte Springs, FL at AdventHealth

Date Posted: 6/4/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    6/4/2019
  • Job ID:
    19008379
  • Job Family
    Human Resources
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Corporate

Job Description


Description

Human Resources Contact Center Supervisor AdventHealth Corporate

 
Location Address: 893 Hope Way Altamonte Springs, FL 32714

Top Reasons To Work At AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
Work Hours/Shift:
  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Supervise a team of HR Contact Center employees and provide coaching and feedback on individual and team performance outcomes
  • Provide call and case support during high peak times
  • Ensure call and case management outcomes align with performance expectations and defined processes
  • Evaluate case data and audit solution usage for accuracy, training needs,
  • Analyze service center trends and business cycles to predict long- and short-term staffing needs
  • Manage daily staffing schedules to ensure adequate coverage at all times
  • Develop and maintain training and reference materials for team
  • Serve as an escalation for representatives and specialists

Qualifications
What You Will Need:
  • Bachelor’s degree in relevant field
  • Three years’ experience in a high-volume contact center, specialized in supporting multiple human resources functions resolving complex issues
  • One-year experience in overseeing the work of or supervising others
 
Job Summary:

Supervise a team of HR Contact Center employees and provide coaching and feedback on individual and team performance outcomes. Assign, monitor, and follow up on work assignments to the team. Provide call and case support during high peak times. Ensure call and case management outcomes align with performance expectations and defined processes. Evaluate case data and audit solution usage for accuracy, training needs, ensure customer service, data integrity, and productivity expectations are met. Analyze service center trends and business cycles to predict long- and short-term staffing needs



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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