Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    9/1/2019
  • Job ID:
    19012241
  • Job Family
    Mission/Ministry
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Corporate

Job Description


Description
Care Ally - AdventHealth 
 

Location Address: Winter Park, FL 32792

 

Top Reasons to work at AdventHealth 

  • Christian mission with a focus on community wellness
  • Career growth and advancement potential
  • Work for an organization that is a national leader in quality, safety and patient satisfaction.
Work Hours/Shift: Full Time, Days

You Will Be Responsible For:

  • Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
  • Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships
  • Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications
  • Ensures complete resolution to consumer questions or concerns
  • Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth
Qualifications
What You Will Need:

EDUCATION AND EXPERIENCE REQUIRED:

  • One year of experience in a healthcare environment and/or two years of experience in customer service or related experience
  • High School Diploma and/or GED

EDUCATION AND EXPERIENCE PREFERRED:

  • Graduation from an accredited medical assistant program.
  • Graduation from an accredited bachelor’s degree program

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

  • National Medical Assistant Certification or Registry through ARMA, AMMA, NCCT or AMT.
Job Summary:

Health Allies are agents of change in the lives of consumers, who understand the power of authentic, motivational communication. They will be a supportive, compassionate friend to consumers as they navigate their healthcare journey. They are not afraid of difficult situations and take every opportunity to help improve consumers’ lives by teaching them to help themselves feel whole. They are intensely relational, with high empathy and an internal locus of control. They value relationships and understand their power, and are always curious, with a desire to continuously learn new ways to help and empower others.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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