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FT-Communications Specialist Telecom/Switchboard Full Time Evenings in Tampa, FL at AdventHealth

Date Posted: 4/13/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
    4/13/2019
  • Job ID:
    19005438
  • Job Function
    Operations
  • Travel
    No
  • Shift
    2 - Evening
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Tampa

Job Description


Description
FT-Communications Specialist Telecom/Switchboard Full Time Evenings - AdventHealth Tampa
Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
  • Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Work Hours/Shift:
Full Time / Evenings
You Will Be Responsible For:
  • Meets call / customer service-centered standards.
  • Answers and transfers incoming calls both timely and accurately - following call processing procedures.
  • Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper
  • procedures.
  • Documents all event details timely and accurately.
  • Executes all communications timely and accurately.
  • Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.

Qualifications

What You Will Need:

  • High school graduate or equivalent.
  • Two (2) years’ experience in operation of a PBX console or high phone volume capacity.
  • Two (2) years’ experience in a hospital setting. (Preferred)
  • Knowledge of switchboard operations.
  • Ability and willingness to work independently as well as in a team environment.

Job Summary:

The PBX Communications Specialist is responsible for operating the Florida Hospital switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of Florida Hospital throughout each and every interaction. Performs other duties as assigned.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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