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Patient Financial Specialist II - FT/Variable Schedule in Zephyrhills, FL at AdventHealth

Date Posted: 2/8/2019

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Patient Financial Services
  • Travel
  • Shift
    N - N/A
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Zephyrhills and Dade City

Job Description


Financial Specialist II  AdventHealth Zephyrhills and Dade City

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills and Dade City
  • FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
  • Leapfrog Hospital Safety Grade A Spring/Fall 2018
  • One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
  • Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
  • First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission
Work Hours/Shift:
FT / Variable Schedule
You Will Be Responsible For:
  • Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service.  Accounts are correctly completed
  • Completes quick registration / pre-registration
  • Has patient confirm their identity when possible; cross references with database to ensure accurate MPI
  • Ensures work areas are neat and tidy; floors/aisles are unobstructed – takes action on items which may pose a safety issue to coworkers and / or patients
  • Estimates and explains patient charges
  • Interprets and explain insurance benefits to patients
  • Collects proper co-pay’s and patient portions at time of service.  Is firm and persistent, but pleasant in carrying out the collection responsibility
  • Understands EMTALA guidelines
  • Complies with all organizational policies regarding ethical business practices
  • Introduces self to patients with name, greeting etc.
  • Professionally interacts with patients; creates a positive first impression
  • Answers the telephone with proper greeting


What You Will Need:


  • Ability to read and communicate effectively in English
  • Strong written and verbal communication skills
  • 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
  • Multitask proficiently, using multiple computer systems, applications and technology
  • 2+ years experience in most, if not all registration and admission types and processes, scheduling, insurance verification; hospital/physician office/collections role/insurance company*
  • *May consider and train internal FHZ applicants with little to no experience who have successfully completed 90 days and are considered a role model in their current department
  • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
  • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
  • Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
  • ICD-10, CPT, medical terminology
  • Explains hospital charges and payment options and programs; collects monies due at time of service
  • Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
  • Interpret and explain insurance benefits
  • Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change


  • Prior sales and/or collections experience
  • Prior experience with guest service industry particularly with a high-end hotel, airline etc.
  • Direct experience in a hospital Admitting department


  • High school diploma or GED
  • College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position
Job Summary:

Patient Access is the gateway to the hospital. Associates professionally interview and register / admit patients; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. Registration areas include Emergency, Outpatient and Surgery and the shifts may include working nights/weekends/holidays.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function