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Financial Regstr/PBX Spec. - PT/Evening in Dade City, FL at Adventist Health System

Date Posted: 12/6/2018

Job Snapshot

  • Job Schedule
    Part-Time
  • Location:
    Dade City, FL
  • Job Category
  • Date Posted:
    12/6/2018
  • Job ID:
    18014157
  • Job Function
    Patient Financial Services
  • Travel
    No
  • Shift
    2 - Evening
  • AHS Zone
    1-Shared Services
  • Organization
    Florida Hospital Zephyrhills and Dade City

Job Description


Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Work Hours Shift    PT / Evening 

Florida Hospital Dade City:GENERAL SUMMARY:

Patient Access is the gateway to the hospital. Associates professionally interview and register / admit patients; verify  demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Responds quickly and effectively to all telecommunication and electronic communication; phone, page, fax, email and is familiar with emergency code procedures. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. Registration/PBX areas include Emergency, Outpatient and Surgery and the shifts may include working nights/weekends/holidays.
You will be responsible for:
KNOWLEDGE AND SKILLS REQUIRED:
  • Ability to read and communicate effectively in English
  • Strong written and verbal communication skills
  • 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
  • Multitask proficiently, using multiple computer systems, applications and technology
  • 2+ years’ experience in most, if not all registration and admission types and processes, scheduling, insurance verification; hospital/physician office/collections role/insurance company
  • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
  • Ability to sit for long periods of time using a telephone/headset
  • Ability to work alone with minimal supervision
  • Clear, concise speaking voice
  • Ability to respond quickly and effectively to instructions and emergency code situations
  • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
  • Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
  • ICD-10, CPT, medical terminology
  • Explains hospital charges and payment options and programs; collects monies due at time of service
  • Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
  • Interpret and explain insurance benefits
  • Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change

Qualifications
What you will need:
KNOWLEDGE AND SKILLS PREFERRED:
  • Prior sales and/or collections experience
  • 1+ year experience with multi-line telephone system / switchboard preferably in a physician office, hospital or large business setting
  • Prior experience with guest service industry particularly with a high-end hotel, airline etc.
  • Direct experience in a hospital Admitting department

EDUCATION AND EXPERIENCE REQUIRED:

  • High school diploma, GED
EDUCATION AND EXPERIENCE PREFERRED:
  • College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position
 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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