Financial Counseling Supv. - FT/Day in Tampa, FL at Florida Hospital Tampa

Date Posted: 9/13/2018

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    Florida Hospital Tampa

Job Description



Work Hours/Shift
    FT / Day
Florida Hospital Tampa
You will be responsible for:
  • Responsible for monitoring initials process of self-pay accounts during pre-registration, registration and at discharge for follow-up process of self-pay receivables which includes all active accounts whereby we have pending agency/vendor cases, charity eligible accounts and other financial arrangements to the point of disposition. Responsible for training new staff and continued education for tenured staff. Presents written and verbal directions to employees to ensure well-informed status of employees in performance of their job requirements as indicated.
  • Protects financial standing of Florida Hospital Tampa Division by appropriately placing financial responsibilities and arranging payment of deposits due up-front and back end at all times. Oversight of the preparation and processing of files for patients who request financial assistance on their hospital account to meet a variety of financial programs. 
  • Assesses the work performance of assigned employees, along with being able to interact in a professional manner with patients in collection procedures, billing problems, and protecting the hospital’s financial standing. Responsible for maintaining accurate statistical records and reports.
  • Responsible for the oversight of extending price estimates for both our uninsured and insured patients by ensuring consistent processes are in place for an effective control points are in place for handling disputes when they arise according to the Florida Statute regulation. Ensures when estimates are rendered there is accurate reporting that is completed to monitor accuracy. Ensuring all processes are efficient and effective to promote favorable outcomes.
  • Travels to multi-campuses on a consistent basis to ensure one standard flow within the Financial Counseling area when necessary. Arranges with both third party vendors and ensures they timely meet with our uninsured or under insured population to ensure we have identified potential eligibility under a government program.  Knowledge in certain state governed policies and procedures (changes in state regulations) regarding financial assistance programs that will pay on behalf of those who are deemed eligible.
  • Ensures proper financial assessments have been completed, actively participates in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Ensures monthly audits are in place for quality assurance and meets with team members regularly to discuss outcomes.
  • Maintains an effective good rapport with Case Management and Rehab Administration for extended length of stay patients. Ensures monitoring processes are in placed related to social security disabilities are screened, tracked and monitored by appropriate staff which leads to favorable outcomes related to third party agencies or internal staff. Is responsible for current knowledge on regulatory changes within Social Security Administration.
  • Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.
What will you need?
  • Serves as hospital liaison for patient and family in the absence of the patient representative.
  • Uses discretion when discussing personnel/patient related issues that are confidential in nature.
  • Is responsive to the ever-changing matrix of hospital needs and acts accordingly.
  • Typing skills equal to 27 words per minute or more depending upon specific job requirements.
  • Self-motivator, quick thinker.
  • Proficient in Microsoft Office products and performance of basic math functions, capability of communicating effectively and professionally with our patients, physicians, and family members.
  • Three (3) years’ experience in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, contract management) and one (1) year team lead or supervisory experience.
  • Minimum (2) years college degree (business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing) with (2) or more years in Patient Access/Patient Financial Services department or related area as defined above. (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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