Financial Coordinator – PA/PFS Charity Program – PFS Financial Assistance – Maitland in Maitland, FL at AdventHealth

Date Posted: 6/3/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Maitland, FL
  • Job Category
  • Date Posted:
    6/3/2019
  • Job ID:
    281948
  • Job Family
    Patient Financial Services
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Central Florida

Job Description



Financial Coordinator – PA/PFS Charity Program – PFS Financial Assistance – Maitland

AdventHealth Maitland seeks to hire Financial Coordinator – PA/PFS Charity Program who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Department Profile:

AdventHealth Patient Access and Preaccess – offers world-class customer service and is often the patients’ first impression at our mission-centric organization. As patient advocacy ambassadors, the team contributes positively to patient experience, patient safety, throughput, regulatory compliance and securing financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility.



Work Hours/Shifts:

Monday – Friday, 7:30a – 4p



Job Summary:

Under general supervision, the Financial Coordinator – PA/PFS Charity Program serves as hospital liaison for specialized departments, service providers, physician offices, government agencies, noninsured and under insured patients; as well as the hospital liaison for funds provided by special programs and foundations. Prepares, processes, and follows cases (or application packets) for patients who request financial assistance on their hospital accounts. Maintains knowledge of the Florida Medicaid and county government programs. Appropriately sets payment arrangements with our uninsured and/or underinsured patients and physicians offices or their representative, scheduling payments due as required. Understands and maintains current knowledge of various hospital contracts with service providers for specialty packages, foundations, programs and funds for noninsured and underinsured patients. Estimates cost of procedures and prepares contracts. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.



Knowledge, Skills, Education, & Experience Required:

  • Ability to serve as hospital liaison for patient and family in absence of patient representative
  • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature
  • Ability to respond to ever-changing matrix of hospital needs and act accordingly
  • Typing skills equal to 20 words per minute net
  • Self-motivator and quick thinker
  • Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing
  • Microsoft Office Products (excel, word, outlook)
  • Two years’ experience in Patient Access/Patient Financial Services Department or related field (Registration, Finance, Collections, Customer Service, Medical Office or Contract Management
  • 4 years of experience in Patient Access/Patient Financial Services Department or related field (Registration, Finance, Collections, Customer Service, Medical Office or Contract Management) (Preferred)


Licensure, Certification, or Registration Required:

  • N/A


Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Prepares, processes, and follows cases (or application packets) for patients who request financial assistance on their hospital accounts. Works all pending information regarding financial assistance determination and seeks resolution within assigned time frames. Ensures proper written communication is completed for all patient accounts that are presented for Finance Committee review.
  • Maintains knowledge of the Florida Medicaid and county government programs. Fully understands the Medicaid Share of Cost process and completes bill tracking for Medicaid Share of Cost as assigned. Reviews daily, weekly and monthly reports as assigned in a timely and productive manner to determine if intervention is needed.
  • Serves as hospital liaison for specialized departments, service providers, physician offices, Government agencies, noninsured and under insured patients; as well as the hospital liaison for funds provided by special programs and foundations.
  • Appropriately sets payment arrangements with our uninsured and/or underinsured patients and physicians offices or their representative, scheduling payments due as required. Ensures Financial Statements are scanned and patient accounts are adjusted accurately and timely, to contribute to state audits for DSH reimbursement. Reviews patient accounts proposed for transfer to a collection agency and makes recommendations to leadership regarding disposition of accounts
  • Understands and maintains current knowledge of various hospital contracts with service providers for specialty packages, foundations, programs and funds for noninsured and underinsured patients. Conducts monthly and quarterly reconciliation with physician offices and processes refunds or collection of additional charges with both service providers and noninsured or under insured patients.
  • Gathers required financial information by phone or by direct interview in a professional manner, demonstrating regard for dignity of all patients and family members. Estimates cost of procedures and prepares contracts to be signed by patients. Responsible for disbursement of payment to service providers per contract terms and agreements.
  • Accountable for working with Pre-Access, Patient Access, Case Management, Insurance Reimbursement, and Rehab staff for aid in proper discharge planning and ensuring all financial assessments are clear, updated and thorough to support pre-and post-acute care financial needs.
  • Adheres to AdventHealth guidelines.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Financial Coordinator opportunity with AdventHealth and apply online today.



Job Keywords:

Financial Coordinator, PFS, Maitland



Position Location:  Maitland
Job:  Patient Financial Services
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Maitland
Schedule:  Full-time
Shift:  Day
Job Level:  Entry Level
Education Level:  None
Travel:  No
Job Posting:  Jun 3, 2019, 7:04:19 AM

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