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External Agency Coordinator – PFS Financial Assistance – Maitland in Maitland, FL at Adventist Health System

Date Posted: 12/7/2018

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Maitland, FL
  • Job Category
  • Date Posted:
    12/7/2018
  • Job ID:
    274132
  • Job Function
    Patient Financial Services
  • Travel
    No
  • Shift
    Day
  • AHS Zone
    2-Legacy System
  • Organization
    Florida Hospital

Job Description



External Agency Coordinator – PFS Financial Assistance – Maitland

Florida Hospital Maitland seeks to hire External Agency Coordinator who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Department Profile:

Florida Hospital Patient Access and Preaccess – offers world-class customer service and is often the patients’ first impression at our mission-centric organization. As patient advocacy ambassadors, the team contributes positively to patient experience, patient safety, throughput, regulatory compliance and securing financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility.



Work Hours/Shifts:

Monday – Friday, 7:30a - 4:00p



Job Summary:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The External Agency Coordinator Serves as primary point of contact for all agency staff, providing exemplary customer service and facilitates communication between Florida Hospital Revenue Cycle and Early Out/Bad Debt Agencies Early Out/Bad Debt Agencies as well as Extended Funding Vendors. Coordinates research with internal and external departments to ensure resolution on Bad Debt/Early Out and Extended Funding account escalations and recalls. Ensures invoicing from agencies are accurate prior to Florida Hospital’s payment and facilitates payments as determined through agreements. Works closely with FH AIT, Business Analytics, and PA/PFS Systems Support to ensure appropriate inventory placement and reporting on a regular basis. Follows up on correspondence to appropriately work patient accounts assigned to external agencies for collections or funding, ensure recalls are appropriate for accounts, and correlate and mail agency bills. Assists PA/PFS with patient or account concerns/questions to ensure prompt and accurate resolution is achieved. Communicates with departments in a professional and courteous manner ensuring accurate details and information are provided.



Knowledge, Skills, Education, & Experience Required:

  • Knowledge of Patient Access, Insurance Reimbursement, Financial Assistance & Self-Pay Billing, HIM Coding, Government, and Managed Care billing rules, coverage, payment, and compliance.
  • Ability to navigate hospital’s multiple information systems (but are not limited to) HOST (RI, RS, MA, MM, PS, SD, etc.), EOS, Contract Management, Cerner Millennium & Intranet
  • Able to follow complex instructions and procedures, paying close attention to details and to organize work in a systematic and efficient fashion.
  • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
  • Ability to respond to ever-changing matrix of hospital needs and act accordingly.
  • Self-motivator, quick thinker
  • Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing
  • Microsoft Office Products (excel, word, outlook)
  • Three (3) years of experience in Patient Access, Patient Financial Services or Revenue Integrity Departments.
  • High School Diploma or GED (Preferred)
  • Associates Degree in Healthcare Administration, HIM, Information Technology, Health Science, or related work field. (Preferred)


Licensure, Certification, or Registration Required:

  • N/A


Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program

  • Serves as primary point of contact for all agency staff, providing exemplary customer service and facilitates communication between Florida Hospital Revenue Cycle and Early Out/Bad Debt Agencies Early Out/Bad Debt Agencies as well as Extended Funding Vendors, timely and appropriately. Coordinates research with internal and external departments to ensure resolution on Bad Debt/Early Out and Extended Funding account escalations and recalls. Communicates with departments in a professional and courteous manner ensuring accurate details and information are provided.
  • Examines and stays abreast of changes in agency contracts. Receives invoices monthly for payment directly from agencies. Ensures invoicing from agencies are accurate prior to Florida Hospital’s payment and facilitates payments as determined through agreements and aligned with account reconciliation reports.
  • Analyzes an account exception report, to determine cause of any failed patient account transfers to collection or extended funding agencies. Takes appropriate actions to ensure the accounts are scheduled to transfer in next and appropriate billing cycle. Creates reports and performs weekly audit in order to track accounts with agencies are billed to insurance within timelines set by contracts and agreements. Educates PA/PFS team of inconsistencies in processing.
  • Works closely with FH AIT, Business Analytics, and PA/PFS Systems Support to ensure appropriate inventory placement and reporting on a regular basis. Troubleshoot file and vendor access issues. Analyzes accounts on a daily basis to apply fees, apply flags, work with Ins Reimbursement team for accurate payor billing, and/or recall accounts as necessary. Analyzes error trends, statistics, and shares outcomes with leadership.
  • Follows up on correspondence to appropriately work patient accounts, ensure recalls are appropriate for account, and correlate and mail agency bills. Assists PA/PFS with patient or account concerns/questions to ensure prompt and accurate resolution is achieved. Produces written correspondence to agencies and patients regarding status of account, requesting additional information, etc.
  • Acts as a liaison between the Revenue Cycle and external agencies with an objective point of view ensuring the most appropriate resolution for the patient and for Florida Hospital. Participates in agency phone calls or meetings to discuss issues or processes. Identify trends and opportunities for operational changes to reduce unnecessary concerns and advises leadership often.
  • Actively understands FH PA/PFS insurance reimbursement and registration processes. Reviews previous account documentation, determining appropriate action(s) necessary to resolve each assigned account. Initiates next billing, follow-up and/or collection step(s), this is not limited to calling patients, insurers or employers, as appropriate. Documents billing, follow-up and/or collection step(s) that are taken and all measures to resolve assigned accounts, including escalation to Supervisor/Manager if necessary.
  • Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the External Agency Coordinator opportunity with Florida Hospital Maitland and apply online today.



Job Keywords:

External Agency Coordinator, PFS, Maitland



Position Location:  Maitland
Job:  Patient Financial Services
Organization:  Florida Hospital
Primary Location:  US-FL-Maitland
Schedule:  Full-time
Shift:  Day
Job Level:  Entry Level
Education Level:  None
Travel:  No
Job Posting:  Dec 7, 2018, 8:45:05 AM

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