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ER / Patient Access Svcs Rep PRN/Variable Schedule Wkends in Tampa, FL at AdventHealth

Date Posted: 2/11/2019

Job Snapshot

  • Job Schedule
    Per Diem
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Patient Financial Services
  • Travel
  • Shift
    2 - Evening
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Tampa

Job Description



ER/Patient Access Svcs. Rep. AdventHealth Tampa
Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
  • Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Work Hours/Shift:
PRN / Variable Schedule
You Will Be Responsible For:
  • Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a helpful and courteous manner while extending exemplary customer service.  Anticipates and responds to inquiries and needs in an assertive, yet courteous manner.
  • Registers Emergency service patients in a fast paced environment.  Maintains knowledge of Inpatient and Outpatient Registration processes.
  • Meets or exceeds accuracy standard goal determined by Patient Access Leadership. Ensures integrity of patient accounts by working RQi daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation.
  • Meets or exceeds upfront collection standard goal to protect financial standing of Florida Hospital.  Completes registration at patient’s bed side, after physician has assessed patient’s clinical needs for a thorough financial assessment, ensuring patients have been educated on Emergency Department benefits and financial responsibility to hospital, documenting all attempts accordingly.  Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership.  May perform cashiering functions and other duties as required in support of the pre-established legal and financial guidelines of Florida Hospital.
  • Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs.  Arranges scheduled relief coverage during extended time away from registration area. Meets scheduling demands, attendance requirements, and maintains schedule flexibilities required of Emergency Department.  Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.

What You Will Need:

  • Basic computer skills.
  • Proficient in using multiple computer applications interchangeably.
  • Communicates professionally with an acceptable use of English and spelling.
  • Ability to follow directions.
  • Works independently in most situations while multitasking.
  • Capable of working with people of various diverse backgrounds.
  • Customer service skills.
  • Typing skills equal to or greater than 27 words per minute net. 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function