EMS Ground Transport Dispatcher – Emergency Medical Services – Orlando at AdventHealth

Date Posted: 7/10/2019

Job Snapshot

Job Description



EMS Ground Transport Dispatcher – EMS – Orlando

Adventhealth Orlando seeks to hire EMS Ground Transport Dispatcher who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,107-bed Adventhealth Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Adventhealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.



Department Profile:

The EMS department is a hospital-based State of Florida approved ambulance provider. EMS provides intra-facility emergent and non-emergent transport for the patients of Adventhealth’s seven campuses within a 2800 square mile tri-county area. The EMS’ department operates critical care, advance and basic life support, and specialty transport ambulances. EMS mission is to extend the healing ministry of Christ ensuring continuity of patient care by providing the highest level of care to patients requiring medical transport within the Adventhealth system.



Work Hours/Shifts:

3/12s; varies



Job Summary:

Under general supervision the Ground and Air Transport Dispatchers are responsible for the coordination of transfers into and within the Adventhealth system of critically ill patients by air and by ground. Works in the RightCAD system, documenting time stamped events of the transfer process. Works jointly with the Shift Supervisor and/or the ETC/Flight RN to make decisions of triage, outsourcing and resolution of transfer issues. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.



Knowledge, Skills, Education, & Experience Required:

  • Telephone and radio communication skills
  • Basic computer skills
  • SunPort, Cerner, RightCAD and NICE systems, GPS tracking (Preferred)
  • Graduate of EMT program with prior dispatch experience, OR
  • Graduate of Paramedic program
  • 3-5 years pre-hosp. or ED experience
  • Associate’s Degree in health care related field (Preferred)
  • Dispatch or transfer center experience (Preferred)



Licensure, Certification, or Registration Required:

  • Current, active license in State of Florida as an Emergency Medical Technician (EMT) or a Paramedic
  • Valid Class “E” Florida Driver License and driving record in accordance with Adventhealth policy
  • CEVO/EVOC (Commercial Emergency Vehicle Operator/Emergency Vehicle Operations Course) certification
  • Basic Life Support (BLS)
  • NHTSA National Standard Curriculum for EMD (Emergency Medical Dispatch) (Preferred)



Job Responsibilities:

Demonstrates through behavior Adventhealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
  • Communicates appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line.
  • Completes the RightCAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS. Ensures documentation is complete containing accurate information and is in compliance with department protocols.
  • Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time as per protocols.
  • Follows dispatch standard operating protocols and GPS tracking
  • Initiates chain of command in notification of incidents.
  • Notifies the ground crews of location of the patient, equipment needed and weight.
  • Serves as driver for specialty teams when additional trucks are needed.
  • Proficiently utilizes systems/equipment in the department to include but not limited to the radios, SunPort, Cerner, Right Cad and NICE recording systems, and GPS tracking.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the EMS Ground Transport Dispatcher opportunity with Adventhealth Orlando and apply online today.



Job Keywords:

EMS Ground Transport Dispatcher, EMS, Orlando



Position Location:  Orlando
Job:  Paramedic / EMT
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Non Degree Program
Travel:  Yes, 75 %25 of the Time
Job Posting:  May 9, 2019, 11:04:31 PM

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