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Director Patient Access in Tampa, FL at AdventHealth

Date Posted: 5/12/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Care
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Tampa

Job Description


Director Patient Access AdventHealth Tampa

Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613

Top Reasons to Work at AdventHealth Tampa

  • Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

Work Hours/Shift:

Full Time/Days

You Will Be Responsible For:

  • Participate and collaborate with Senior Management staff and fellow Directors to continuously raise the level of service provided by staff to all of the hospital’s customers
  • Communicates with courtesy when interacting with internal or external customers, in person or on the telephone.
  • Respects patient privacy, confidentiality and dignity
  • Participates in Quality Improvement activities to improve processes and patient care
  • Understands and complies with the Environment of Care/Infection Control policies and procedures
  • Demonstrates knowledge of role in Emergency Preparedness Program and participates in disaster drills, as appropriate
  • Demonstrates knowledge of role in the Life Safety Program and participates in Fire Drills as appropriate
  • Follows hospital and departmental Infection Control policies and procedures
  • Directs and manages each departmental function and productivity
  • Assures that all departmental staff efforts are organized for maximum efficiency, control and productivity, training and cross-training of personnel
  • Develops and assigns realistic and innovative performance goals, providing ongoing reports, and communicating to staff on regular basis
  • Conducts training meetings with staff monthly to ensure that employees are developed and adequately educated
  • Assures that all employees receive appropriate Departmental Orientation based on Hospital Policy
  • Monitors departmental activity to assure compliance with regulatory agencies or third party payers
  • Develops and maintains internal controls to ensure all pertinent billing/reimbursement information is obtained at time of registration and patients are processed efficiently and courteously.
  • Maintain budgeted FTE equivalent for responsible departments
  • Complies with the Employee Code of Conduct


What You Will Need:

  • Bachelor’s Degree from an accredited University in Health Management, Business Administration, Accounting, Finance or related area.
  • 3 to 5 years experience in Hospital Business Office/Registration management position dealing directly with patients, physicians, nursing and ancillary departments. 
  • Experience must include scheduling, insurance verification, financial counseling, pre-certification and registration

Job Summary:

The incumbent is responsible for the overall Patient Access operations for the University Community Health hospital system.  Major responsibilities include the timely, accurate and effective registration of patients receiving a broad range of hospital services.  Emphasis is placed on providing a seamless registration process from scheduling, pre-registration, insurance verification, pre-certification, financial counseling and pre-collection of patient responsibility.  Functional areas reporting to this position include: Patient Registration, Central Scheduling, Insurance Verification, Financial Counseling, and Registration.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function