Digital Reputation & Social Specialist in Altamonte Springs, FL at Adventist Health System Corporate Office

Date Posted: 9/14/2018

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Other Non-Clinical Professional
  • Travel
  • Shift
  • AHS Zone
    2-Legacy System
  • Organization
    Adventist Health System Corporate Office

Job Description

If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!
We are currently seeking qualified candidates for a Digital Reputation and Social Specialist position that will be based in our Digital Marketing department. This position is based at our corporate office in Altamonte Springs, FL.  
This position provides the opportunity to implement and evaluate strategic, multichannel content that educates and engages consumers. This position reports to the Digital Reputation & Social Specialist, Senior.
Specific job duties include:
  • Responsible for supporting the strategic vision of the Director of Content Strategy.
  • Work with internal staff, cross-functional teams and partners/vendors to implement and ensure success of a cross-channel reputation management strategy, accounting for social media and third-party platforms.
  • Apply reputation management best practices to ensure all pages and accounts are thoroughly and appropriately managed.
  • Execute and improve overarching reputation management strategies that incorporate risk and crisis management and service recovery.
  • Support reputation management goals and tactics, including the development of reputation management strategies and associated launch timelines.
  • Adhere to workflows for reputation management processes that take into account all stakeholders, campus and region needs, and rising industry concerns.
  • Ensure clear and streamlined communication and processes between all stakeholders involved in addressing reputation management concerns.
  • Assist in leading education on and adherence to brand voice and perspective, and approved messaging for all digital content.
  • Manage and answer incoming consumer communications across multiple digital platforms.
  • Employ social listening techniques daily, including use of a proprietary third-party platform, to keep abreast of issues
  • Establish and/or maintain reputation management standards and accuracy/quality of service recovery.
  • Monitor and update the status of large-scale reputation and digital risk management tasks assigned on a daily basis.
  • Manage and adhere to digital content governance models.
  • Measure the effectiveness of risk management solutions including: sentiment model, page ratings, content/brand integrity, etc.
Experience Requirements:
  • Minimum 1-3 years of experience
  • Social media service recovery and reputation management experience preferred
Educational Requirements:
  • Bachelor’s degree in Marketing, Business, Communications, English or related field

If this position sounds like a great match for your skills set and experience, please apply online now!

Position Location:  
Job:  Other Non-Clinical Professional
Organization:  Adventist Health System Corporate Office
Primary Location:  US-FL-Altamonte Springs
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Bachelor's Degree
Travel:  No
Job Posting:  Sep 14, 2018, 12:51:50 PM

Location | Organization | Category | Job Function