Customer Care Representative – Imaging – East Orlando – On Call in Orlando, FL at AdventHealth

Date Posted: 6/7/2019

Job Snapshot

  • Job Schedule
    Per Diem
  • Location:
    Orlando, FL
  • Date Posted:
    6/7/2019
  • Job ID:
    281966
  • Job Family
    Administrative / Business Support
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth East Orlando

Job Description



Customer Care Representative – Imaging – East Orlando – On Call

AdventHealth East Orlando seeks to hire a Customer Care Representative who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

AdventHealth East Orlando, a 293-bed full service community hospital that serves as one of AdventHealth’s seven satellite facilities, became part of the AdventHealth system in 1990. At AdventHealth East Orlando, we strive to improve our patients’ quality of life through a holistic approach to health care — mind, body and spirit — while remaining at the forefront of medical innovation. During the past ten years, we’ve invested more than $122 million in facility improvements to serve the growing community. Among the recent additions and openings, we have an expanded emergency room, a center for Medical Simulation and Education, a Children’s Emergency Center, a Renovated Cancer Institute, and a new 40-bed inpatient nursing unit. The hospital is also home to the AdventHealth Orthopaedic Institute at East Orlando as well as a comprehensive urology program.



Work Hours/Shifts:

630a-8p/Varies depending on needs- some weekends may be req



Job Summary:

Under general supervision, the primary duties include greeting patients as they enter the department, answering phones in a professional manner, registering patients for their tests, and keeping track of radiology records. The Customer Care Representative accepts additional roles assigned by department manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.



Knowledge, Skills, Education, & Experience Required:

  • Basic computer and filing skills
  • Communicates professionally with an acceptable use of English and spelling
  • Ability to follow directions
  • Works independently in most situations while multitasking
  • Ability to follow directions
  • Customer service skills
  • Knowledge of patient financial services (PFS) procedure (Preferred)
  • Knowledge of computer programs including Sunport, Cerner and PACS (Preferred)
  • Medical Terminology (Preferred)
  • Ability to communicate in Spanish (Preferred)
  • High School diploma or equivalent (Preferred)
  • Previous Radiology or Medical Office experience (Preferred)


Licensure, Certification, or Registration Required:

  • N/A


Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Answers phones and greets patients and guests using AdventHealth’s Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person know of patient progress. Escalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of AdventHealth. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift.
  • Follows AdventHealth & departmental policies and standard operating procedures including the Image Standards and uniform policies and department guidelines.
  • Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPPA, federal and state laws related to release of information, memos patient account appropriately.
  • Researches scripts, previous forms, insurance cards, orders, and changes and cancels exams. Uses scheduling program to research exams scheduled for patients and reschedules as needed.
  • Registers patients as they arrive to the department (where required) using AdventHealth procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and collects co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed.
  • Keeps waiting room and workspace clean and in order. Completes the departmental rounding and regulatory standard checklist. Enters and monitors work orders for completion. Escalates open tickets to supervisor or manager.
  • Proficiently uses office equipment with care and knows how to operate printers, fax, computers, scanners, film printers, image importing and exporting equipment and software. Monitors supplies and requests before running out.
  • Maintains a knowledge and understanding of process improvement plans for the department. Participates in recording or storing data for process improvement initiatives. Actively looks for ways to improve department processes.
  • Attends department meetings consistently (and any other meetings as requested) and promotes positive dialogue with respect to department objectives. Listens and is responsible to understand all agenda items. Responsible to read meeting minutes or handouts when unable to attend.
  • Performs other duties as assigned to ensure the smooth operation of the department.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Customer Care Representative opportunity with AdventHealth East Orlando and apply online today.



Job Keywords:

Customer Care Representative, Imaging , East Orlando, On Call



Position Location:  East Orlando
Job:  Administrative / Business Support
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Per Diem
Shift:  Day
Job Level:  Entry Level
Education Level:  None
Travel:  No
Job Posting:  Jun 7, 2019, 1:44:04 PM

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