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Cash Applications Assistant Supervisor - FT/Day in Tampa, FL at AdventHealth

Date Posted: 3/27/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Tampa

Job Description



Cash Applications Assistant Supervisor - Florida Hospital Tampa
Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
  • Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Work Hours/Shift:
FT / Day Shift
You will be responsible for:
  • Assists the supervisor with insurance payers to ensure proper reimbursement on patient accounts. May be required to participate in conference calls, review accounts receivable reports, and/or create reports to compile issues in order to expedite resolution of accounts.
  • Responsible for examining and interpreting contracts to ensure patient accounts are properly reimbursed. Trends and reports any issues to leadership or as requested.
  • Reviews quality assurance reports with appropriate Leadership and staff. Creates, prepares and updates various weekly and monthly reports as assigned by Management within specified time frame. Analyzes and reviews statistical reports when requested by Leadership.
  • Specifically takes responsibility for patient satisfaction and employee engagement scores, meeting goals set by Florida Hospital Tampa Bay Division and PA/PFS department. Promotes an atmosphere of open communication for staff at all times. Assists Customer Service with Patient concerns/questions to ensure prompt and accurate resolution is achieved.
  • Presents written and verbal directions to employees to ensure well-informed status in performance of their job requirements as indicated, and provides feedback for employee performance evaluations while adhering to Florida Hospital & JCAHO evaluation guidelines. Identifies problems proactively to expedite resolution, offering training whenever needed.
  • Provides continuing education of all team members on process and A/R requirements. Provides team members with tools and training needed to assist in meeting productivity and accuracy goals. Conducts interviews for open positions. Oversees new hire training to successfully meeting 90 day standards.
  • Required to constantly ensure a high level of team productivity by proactively assigning and directing workload distribution amongst all team members. Enables staff to meet goals and deadlines by monitoring time management of staff. Limits use of overtime. Documents employee performance and attendance.
  • Adheres to HIPPA regulations by verifying pertinent information to determine caller authorization level receiving information on account.
What will you need?
  • Uses discretion when discussing personnel/patient related issues that are confidential in nature. Is responsive to ever-changing matrix of hospital needs and acts accordingly. Typing skills equal to 27 words per minute net. Self-motivator, quick thinker. Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing.
  • Three (3) years’ experience in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, contract management) and at least six (6) months team lead or supervisory experience.
  • Minimum (2) years college degree (business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing) with (2) or more years in Patient Access/Patient Financial Services department or related area as defined above. (Preferred)
Job Summary:

Under cash applications/management, assist in supervising the day to day functions of all insurance reimbursement areas and teams to ensure all cash is posted timely. Ensures proper reimbursement on patient accounts, identifying error trends and reporting to Supervisor as needed. Coordinates with insurance collections team to ensure proper reimbursement on patient accounts. Ensures team success in meeting and exceeding accuracy and productivity goals set by PFS department. Specifically takes responsibility for patient satisfaction and employee engagement scores, meeting goals set by Florida Hospital and PA/PFS department. Performs managerial duties in absence of Supervisor and/or Manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Tampa Bay Division Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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