Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    7/31/2019
  • Job ID:
    19012077
  • Job Family
    Mission/Ministry
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Corporate

Job Description


Description
Care Advocate - AdventHealth 
 

Location Address: Winter Park, FL 32792

 

Top Reasons to work at AdventHealth 

  • Christian mission with a focus on community wellness
  • Career growth and advancement potential
  • Work for an organization that is a national leader in quality, safety and patient satisfaction.
Work Hours/Shift: Full Time, Days

You Will Be Responsible For:

  • Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
  • Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships
  • Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications
  • Ensures complete resolution to consumer questions or concerns
  • Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth
Qualifications
What You Will Need:

EDUCATION AND EXPERIENCE REQUIRED:
  • One year of experience in a healthcare environment and/or two years of experience in customer service or related experience
  • High School Diploma and/or GED

EDUCATION AND EXPERIENCE PREFERRED:

  • Graduation from an accredited medical assistant program.
  • Graduation from an accredited bachelor’s degree program

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

  • National Medical Assistant Certification or Registry through ARMA, AMMA, NCCT or AMT.
Job Summary:

The Care Connector focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth

What You Will Need:

EDUCATION AND EXPERIENCE REQUIRED:

  • One year of experience in a healthcare environment and/or two years of experience in customer service or related experience
  • High School Diploma and/or GED

EDUCATION AND EXPERIENCE PREFERRED:

  • Graduation from an accredited medical assistant program.
  • Graduation from an accredited bachelor’s degree program

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

  • National Medical Assistant Certification or Registry through ARMA, AMMA, NCCT or AMT.
Job Summary:

The Care Connector focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth network. The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole. Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers. He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality. The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.

network. The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole. Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers. He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality. The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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