Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    9/1/2019
  • Job ID:
    19012240
  • Job Family
    Mission/Ministry
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Corporate

Job Description


Description
Care Ally - AdventHealth 
 

Location Address: Winter Park, FL 32792

 

Top Reasons to work at AdventHealth 

  • Christian mission with a focus on community wellness
  • Career growth and advancement potential
  • Work for an organization that is a national leader in quality, safety and patient satisfaction.
Work Hours/Shift: Full Time, Days

You Will Be Responsible For:

  • Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
  • Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships
  • Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications
  • Ensures complete resolution to consumer questions or concerns
  • Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth
Qualifications
What You Will Need:

EDUCATION AND EXPERIENCE REQUIRED:

  • One year of experience in a healthcare environment and/or two years of experience in customer service or related experience
  • High School Diploma and/or GED

EDUCATION AND EXPERIENCE PREFERRED:

  • Graduation from an accredited medical assistant program.
  • Graduation from an accredited bachelor’s degree program

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

  • National Medical Assistant Certification or Registry through ARMA, AMMA, NCCT or AMT.
Job Summary:

Care Allies are compassionate, people-oriented connectors who have a passion for service. Using empathy as their driving force, they forge meaningful relationships with consumers and provide guidance through the healthcare process. Through timely, supportive communication, they accompany consumers through each stage of their journey, facilitating positive outcomes and authentic human connection. They are passionate about whole-person care and a desire to make others feel whole, able to teach others to make positive behavioral changes through the influence of a supportive, compassionate relationship.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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