Benefits Advisor – Patient Access – PFS Financial Assistance – Maitland in Winter Park, FL at Adventist Health System

Date Posted: 10/5/2018

Job Snapshot

  • Job Schedule
    Full-Time
  • Job Category
  • Date Posted:
    10/5/2018
  • Job ID:
    272036
  • Job Function
    Administrative / Business Support
  • Travel
    No
  • Shift
    Day
  • AHS Zone
    2-Legacy System
  • Organization
    Florida Hospital

Job Description



Benefits Advisor – Patient Access – PFS Financial Assistance – Maitland

Florida Hospital Maitland seeks to hire a Benefits Advisor – Patient Access who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Department Profile:

Florida Hospital Patient Access and Preaccess – offers world-class customer service and is often the patients’ first impression at our mission-centric organization. As patient advocacy ambassadors, the team contributes positively to patient experience, patient safety, throughput, regulatory compliance and securing financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility.



Work Hours/Shifts:

Monday – Friday; 8am – 5pm



Job Summary:

Under general supervision, the Benefits Advisor – Patient Access greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a helpful and courteous manner, while extending exemplary customer service. Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of Florida Hospital. Makes productive use of time by reviewing inpatient and outpatient census several times throughout day. Meets with patients within (24) hours of admissions by completing a thorough financial assessment on both insured and uninsured patients ensuring patients have been screened for federal, state, and/or county medical or disability assistance and/or educated on insurance benefits and financial responsibility to hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.



Knowledge, Skills, Education, & Experience Required:

  • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
  • Working knowledge of Microsoft programs and familiarity with database programs
  • Ability to operate general office machines such as computers, facsimiles, copiers, scanners
  • Ability to effectively learn and perform multiple task, and organize work in a systematic and efficient fashion
  • Ability to communicate professionally and effectively in English, both verbally and written form
  • Ability to be responsive to ever-changing matrix of hospital needs and act accordingly
  • Ability to follow complex instructions and procedures, with a close attention to detail
  • One (1) year experience in Patient Access/Patient Financial Services Department
  • Knowledge of computer programs, such as Cerner (preferred)
  • Basic knowledge of medical terminology (preferred)
  • Exposure to insurance benefits, and ability to decipher insurance benefit information (preferred)
  • Bilingual English/Spanish (preferred)
  • Associate degree and/or higher-level education, or completed coursework, in Health Services Administration or other related medical or business field (preferred)
  • Collection experience (preferred)


Licensure, Certification, or Registration Required:

  • Certified Healthcare Access Associate via National Association of Healthcare Access Management (preferred)


Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program

  • Makes productive use of time by reviewing inpatient and outpatient census several times throughout day. Meets with patients within (24) hours of admissions by completing a thorough financial assessment on both insured and uninsured patients ensuring patients have been screened for federal, state, and/or county medical or disability assistance and/or educated on insurance benefits and financial responsibility to hospital. Gathers required financial information by phone or by direct interview in a professional manner, demonstrating a regard for dignity of all patients and family members.
  • Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of Florida Hospital. Meets upfront and total collections by staying proactively involved with accounts from registration status to accounts final disposition and/or zero balances. Screen patients and/or patient’s representative to determine potential eligibility for Third Party Resources. Manages uninsured account process for compliance within poverty guidelines and follows Florida Hospital’s Charity policies to accounts final disposition.
  • Assists with all missing documents/information for Inpatient or Observation patients (included but not limited to Global Consent for Treatment, Important Medicare Message, VA Letter, Financial Forms, Insurance Information, Demographic Information, and/or Insurance Documentation) required to assist patients/guests and clinical units promptly.
  • Appropriately sets payment arrangements with patients or their representative, scheduling payments on deposits due. Proactively seeks assistance to improve collections. Ensures all patient accounts with dollars due are reviewed, including verification of eligibility and determination of benefits. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Responsible for escalating high dollar accounts, aged accounts, and share of cost accounts that exceed a certain period to the manager for intervention.
  • Achieves accuracy while working patient accounts in regard to insurance identification and selection, along with required protocols associated with insurance selection, including authorization requirements, in addition to ensuring timely discharge is facilitated and reimbursement is maximized. Creates accurate good faith estimates in effort to maximize up-front cash collections, in addition to, adding collection documentation where required, accordingly.
  • Accountable for maintaining a close working relationship with clinical, external agencies, and other ancillary partners to ensure continual open communication between clinical, Patient Access and Patient Financial Services departments, aiding in proper discharge planning and ensuring all financial assessments are clear, updated on account and thorough.
  • Provides timely and continual coverage of assigned work area to offer prompt patient service and be available for all clinical partners’ registration needs. Meets attendance requirements, and maintains schedule flexibility. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.
  • Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Benefits Advisor – Patient Access opportunity with Florida Hospital Maitland and apply online today.



Job Keywords:

Benefits Advisor, Patient Access, Financial Services, Maitland



Position Location:  Winter Park
Job:  Administrative / Business Support
Organization:  Florida Hospital
Primary Location:  US-FL-Winter Park
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  None
Travel:  No
Job Posting:  Oct 5, 2018, 6:56:16 AM

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