Associate Support Specialist- Supply Chain Contact Center at AdventHealth

Date Posted: 8/10/2019

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Corporate

Job Description


Associate Support Specialist AdventHealth Corporate

Location Address: 893 Hope Way Altamonte Springs, Florida 32714

Top Reasons To Work At AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
Work Hours/Shift:
  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
  • Point of contact for all suppliers related to Accounts Payable concerns, payment terms, and follow up items
  • Interfaces with suppliers to determine shipment dates, proof of delivery, and backorders, on behalf of the customer
  • Demonstrates patience and ability to remain calm under stressful situations
  • Provides expert level Tier 1 support for Supply Chain operations, PeopleSoft, and other non-system related issues with minimal hand-offs and escalations

What You Will Need:
  • Associates degree or equivalent degree required, or 2 years of related experience required
  • Minimum of one year of experience in customer service or information/technology position required
  • Strong organizational skills, including the ability to prioritize and manage multiple projects while adhering to service-level agreements and other tight deadlines
  • Web navigational & computer skills
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Ability to type fifty or more words per minute with excellent spelling, punctuation, grammar, and oral and written communications
Job Summary:

The Supply Chain Associate Support Specialist is the first point of contact for the resolution of both internal and external inquiries and requests, typically via phone, internet, and e-mail, related to Supply Chain Shared Services operations. Quickly analyzes customer concerns and needs. Resolves and/or coordinates resolution of issues in accordance with defined time limits. Initiates tickets, logs all interactions into a computerized call tracking system, and resolves or escalates appropriately. Acts as a subject matter expert on Accounts Payable and order requisitioning. Understands and prioritizes/assists high priority areas with the right sense of urgency. Demonstrates a command of corporate and hospital facility processes related to Supply Chain and Accounts Payable.  Recognizes both persistent and outage issues and routes, communicates, and follows through with a high sense of urgency. Responsible for accurate troubleshooting of Tier1 Supply Chain and Finance issues.  Knows when to escalate issues and how to communicate to various levels of staff in an appropriate manner. Routinely works with confidential information/records and exhibits the highest level of confidentiality.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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