Associate Support Specialist, Finance and Supply Chain Shared Services in Altamonte Springs, FL at Adventist Health System Corporate Office

Date Posted: 9/10/2018

Job Snapshot

Job Description

If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!
We are currently seeking qualified candidates for an Associate Support Specialist, Finance and Supply Chain Shared Services position that will be based in our Supply Chain Shared Services department.  This position is based in Altamonte Springs, FL.

The Associate Support Specialist is the first point of contact for the resolution of both internal and external inquiries and requests, typically via phone, internet, and e-mail, related to Supply Chain Shared Services operations. Quickly analyzes customer concerns and needs. Resolves and/or coordinates resolution of issues in accordance with defined time limits. Initiates tickets, logs all interactions into a computerized call tracking system, and resolves or escalates appropriately. Acts as a subject matter expert on Accounts Payable and order requisitioning. Understands and prioritizes/assists high priority areas with the right sense of urgency. Demonstrates a command of corporate and hospital facility processes related to Supply Chain and Accounts Payable.  Recognizes both persistent and outage issues and routes, communicates, and follows through with a high sense of urgency. Responsible for accurate troubleshooting of Tier 1 Supply Chain and Finance issues.  Knows when to escalate issues and how to communicate to various levels of staff in an appropriate manner. Routinely works with confidential information/records and exhibits the highest level of confidentiality.

Specific job duties include:

  • Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
  • Point of contact for all suppliers related to Accounts Payable concerns, payment terms, and follow up items
  • Interfaces with suppliers to determine shipment dates, proof of delivery, and backorders, on behalf of the customer
  • Demonstrates patience and ability to remain calm under stressful situations
  • Provides expert level Tier 1 support for Supply Chain operations, PeopleSoft, and other non-system related issues with minimal hand-offs and escalations
  • Accurate and timely documentation of issues and resolutions in the designated ticketing system, with a high degree of attention to detail
  • Prepares and processes all required documentation pertaining to the resolution of issues associated with the delivery of goods and services, requisitions, invoices, and vendor payments 
  • Maintains and builds relationships with suppliers and hospital staff, as well as, other users of the PeopleSoft system
  • Uses call scripts, procedures, policies, knowledge database, and other reference materials to assist in answering customer inquiries
  • Escalates high priority issues as appropriate and understands the concept of “patient impacting” events as well as priority customers and “special” handling situations
  • Has a thorough understanding of Supply Chain operations (Procure to Pay) and how to resolve all Tier 1 issues and concerns
  • Escalates and follows through on cross-functional issues properly and in a timely manner

Experience Requirements:   

  • Minimum of one year of experience in customer service or information/technology position required
  • Experience in the healthcare industry preferred
  • Experience in a supply chain shared services organization preferred
Education Requirements:
  • Associates degree or equivalent degree required or 2 years of related experience required
Licensure, Certification, or Registration:
  • Certified Resource Materials Professional preferred
If this position sounds like a great match for your skills set and experience, please apply online now!

Position Location:  
Job:  Other Non-Clinical Professional
Organization:  Adventist Health System Corporate Office
Primary Location:  US-FL-Altamonte Springs
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  High School Diploma / GED
Travel:  No
Job Posting:  Sep 10, 2018, 11:34:46 AM

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