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AdventHealth Sports Med & Rehab Patient Services Coordinator-Flagler Part Time in Palm Coast, FL at AdventHealth

Date Posted: 6/8/2019

Job Snapshot

  • Job Schedule
    Part-Time
  • Date Posted:
    6/8/2019
  • Job ID:
    280619
  • Job Family
    Administrative / Business Support
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Centra Care

Job Description

Our Mission is to extend the healing ministry of Christ.

Employees are hired to help Adventist Health System extend the healing ministry of Christ. They are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, treating customers and co-workers with respect and dignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality, abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamwork behaviors, being effective in conflict resolution, helping others to understand issues and accept changes, demonstrating high standards of work performance and flexibility, maintaining positive interdepartmental relationships, keeping a positive attitude, and adhering to the policies and procedures of the organization.

 

GENERAL SUMMARY:

The Registration Representative, under general supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation and Sports Medicine Leadership.  Meets or exceeds accuracy and upfront collection standard goals monthly. Explains clearly and thoroughly the financial assessments, authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of Florida Hospital.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

PRINCIPLE DUTIES AND JOB RESPONSIBILITIES:

Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

•         Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation and Sports Medicine Leadership. Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of Florida Hospital.

•         Meets or exceeds accuracy standard goal determined by Rehabilitation and Sports Medicine Leadership.  Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation.

•         Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing of Florida Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership.

•         Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.

•         Takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely. During peak registration times, supports department by ensuring patients are processed through system protocols quickly, as outlined by Rehabilitation and Sports Medicine customer service escalation plan.

•         Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners’ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.

•         Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion.  Monitors patient wait and registration times.  Enables center to achieve current standard of patient wait times.  Maintains area-specific productivity standards as observed via documentation, by scheduling each patient while following guidelines established by Rehabilitation and Sports Medicine Leadership.

•         Oversees prompt faxing of treatment plan of care, Status/Discharge Reports to physician’s office, insurance companies, Work Comp, and other entities as required. Requests signed prescriptions as needed. For Outpatients, Only - Monitors audit error reports and updates Medicare accounts, as needed.

•         Assists staff with patient care, treatment and other tasks by correctly and promptly carrying out assigned activities/duties.

•         Complies with FH Compliance Plan, rules and regulations of all local, state, and federal agencies, and with the standards of all accrediting bodies and payers as evident through documentation reviews, tracers and rounding results. Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information.

KNOWLEDGE AND SKILLS REQUIRED:

•         Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature

•         Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time

•         Ability to be responsive to ever-changing matrix of needs and act accordingly

•         Self-motivated and quick thinker

•         Computer skills including include Outlook, Microsoft Word and Excel

•      Ability to communicate professionally with an acceptable use of English and spelling

KNOWLEDGE AND SKILLS PREFERRED:

•          N/A

EDUCATION AND EXPERIENCE REQUIRED:

•         N/A

EDUCATION AND EXPERIENCE PREFERRED:

•         High School Diploma or equivalent (G.E.D.)

•         Medical office experience

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

•         N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

•         BLS Certification





Position Location:  
Job:  Administrative / Business Support
Organization:  AdventHealth Centra Care
Primary Location:  US-FL-Palm Coast
Schedule:  Part-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  High School Diploma / GED
Travel:  No
Job Posting:  Jun 5, 2019, 10:59:45 AM

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