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AdventHealth Sports Med & Rehab Clinical Operations Manager -Flagler in Lake Mary, FL at AdventHealth

Date Posted: 6/7/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Lake Mary, FL
  • Date Posted:
    6/7/2019
  • Job ID:
    280583
  • Job Family
    Rehabilitation
  • Travel
    Yes, 25 % of the Time
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Centra Care

Job Description

Our Mission is to extend the healing ministry of Christ.

Employees are hired to help Adventist Health System extend the healing ministry of Christ. They are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, treating customers and co-workers with respect and dignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality, abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamwork behaviors, being effective in conflict resolution, helping others to understand issues and accept changes, demonstrating high standards of work performance and flexibility, maintaining positive interdepartmental relationships, keeping a positive attitude, and adhering to the policies and procedures of the organization.

 

GENERAL SUMMARY:

•         Maintains a therapeutic and business management philosophy including program development, labor analysis, standards of practice, staffing needs, process improvement and revenue management. 

•         Provides direct and indirect patient care to an assigned group of patients in rehabilitation settings on as needed basis.

•         Facilitates staff development by re-evaluating performance and coaching and counseling staff. Follows employee progressive discipline procedures. 

•         Manages multidisciplinary licensed staff, technicians, clerical staff, interns and volunteers.

•         Manages patient care assignment, scheduling and daily operations as it relates to clinical, team, market, service and finance.

•         Ensures that the staff adhere to the Florida Hospital Corporate Compliance Plan, policies and procedures and to the rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

•         Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

PRINCIPLE DUTIES AND JOB RESPONSIBILITIES:

Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork.

●    Acts as a liaison between Florida Hospital Rehabilitation and Sports Medicine and other hospital staff, physicians, patients and/or patient families in order to investigate, respond and resolve complaints.  Disseminates pertinent information to appropriate staff members as observed by the Director/Associate Director/Senior Manager.

   Actively participates in the development of staff clinical skills, and customers’ and stakeholders’ satisfaction.  Monitors and develops plans related to customers’ and stakeholders’ satisfaction.

●    Systematically monitors process improvement initiatives, documents results and deploys information to staff for appropriate actions.  Supports and facilitates clinical lead role, Clinical Excellence Program and residencies.

●    Hires and orients new staff to assigned area to familiarize them with area processes, equipment, safety and operational plans as demonstrated by staff correctly carrying out patient care according to policies, procedures and protocols.

   Monitors staff and equipment needs, revenue, expenses and labor tracking. Establishes plan for variances and monitors results as observed by the Director/Associate Director/Senior Manager.

   Utilizes knowledge of growth and development for assigned patient age population. Evaluates for age-appropriate behavior, motor skills and physiological norms of the patient.  Interprets data relative to patient age.  Modifies approach and communication skills appropriate to the patient served, which may include: Neonate/Infant (birth Position Location:  
Job:  Rehabilitation
Organization:  AdventHealth Centra Care
Primary Location:  US-FL-Lake Mary
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  High School Diploma / GED
Travel:  Yes, 25 % of the Time
Job Posting:  Jun 5, 2019, 10:58:21 AM

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