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Administrative Receptionist - Information - Orlando - On Call in Orlando, FL at AdventHealth

Date Posted: 4/16/2019

Job Snapshot

  • Job Schedule
    Per Diem
  • Location:
    Orlando, FL
  • Date Posted:
  • Job ID:
  • Job Function
    Administrative / Business Support
  • Travel
  • Shift
    On Call
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Orlando

Job Description

Administrative Receptionist - Information - Orlando - On Call

Orlando seeks to hire Administrative Receptionist who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,107-bed AdventHealth Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

Work Hours/Shifts:

various 7a - 10p

Job Summary:

Under general supervision, the Administrative Receptionist (known as the “Adventure Guide Captain” at Children’s Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
  • Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs
  • Basic computer, typing, and fax machine knowledge
  • Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
  • Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community
  • Prior customer service experience
  • Formal education in social sciences and/or healthcare (preferred)
  • Customer service management experience (preferred)
  • High school diploma/GED or equivalent education (preferred)
  • Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean (preferred)
  • Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional (preferred)
  • Dependable, self- motivated and adaptable to varying work environments (preferred)

Licensure, Certification, or Registration Required:

  • None

Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program

  • Provides a consistently high level of service and satisfaction to patients and guests focusing on the FH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.
  • Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.
  • Promotes a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment.
  • Uses computer skills to assists guests, patients, and healthcare team with appropriate information.
  • Participates in departmental performance improvement initiatives.
  • Maintains up-to-date and thorough knowledge of the Main Hospital, Children’s Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and FHCI, and associated phone numbers.
  • Follows all FH Policies and Procedures and utilizes all communication tools, e-mail, Energizers, etc. to remain informed.
  • Performs other specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and Patient Experience.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Administrative Receptionist opportunity with Orlando and apply online today.

Job Keywords:

Receptionist, Administrative, Front Desk

Position Location:  Orlando
Job:  Administrative / Business Support
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Per Diem
Shift:  On Call
Job Level:  Staff / Associate
Education Level:  None
Travel:  No
Job Posting:  Apr 15, 2019, 9:43:24 AM

Location | Organization | Category | Job Function